The data partner for B2B organisations

The question is no longer how you technically unlock data, but how you organise your company to create structural value from it. During the DWH & BI Summit in March 2026, data leaders, architects and governance experts came together to discuss data mesh, data governance, data products and data modelling.

Machine learning (ML) is often treated as a modelling exercise. Pick an algorithm, train it, evaluate the metrics, deploy. In reality, the algorithm is one of the least important decisions you’ll make.

Tagbird is a Chrome extension developed by Digital Power. You can download it from the Chrome Web Store and add it to your browser. It is a debug/visualisation tool that provides a simple and clear insight into, among other things, the data layer, tag management events and analytics requests of a website. So you can quickly and easily test your entire analytics implementation with Tagbird.

If you ever buy something online, chances are you’ve seen this question pop up: “How likely are you to recommend us?” For many organisations, that single number has become a holy grail. Everyone talks about NPS — from marketing teams to senior management. But how valuable is that score really? Many organisations measure NPS on a structural basis, yet struggle to translate it into concrete improvements. The score goes up or down, but remains disconnected from real decisions. In this article, we explain how to use NPS to create insight and impact — and where to be cautious.

In 2019, Nienke Halma joined Digital Power as a Data Analyst. Seven years later, she has progressed to the management team. As Head of Operations, she connects strategy with day-to-day operations, turning the ambitious goals of the data and AI consultancy into tangible results.

Want to move faster with a strategic view on your data? Every quarter, Elias zooms in on the market developments that impact your data-driven organisation.

For professionals in data, analytics, martech and customer experience, Digital Velocity is one of the events where developments become tangible. It brings together practitioners, partners and industry leaders to show how they approach AI, real-time data and customer experience in practice.

Special Olympics Netherlands is the national sports organisation for people with an intellectual disability. The organisation is committed to making sport accessible all year round. This gives participants the opportunity to develop their skills, enjoy themselves, and share their achievements with those around them.

Large Language Models (LLMs) have quickly become a standard component in modern applications. Most developers start by integrating models such as OpenAI, Claude or similar providers through APIs. It is fast, convenient and requires very little infrastructure.

Within Eneco’s Data Driven Marketing Chapter (around 60 colleagues), there was a growing need to better embed data-driven ways of working. The ambition was clear: not only data specialists, but also marketers and other teams should be able to perform analyses independently and make well-founded decisions.

When you combine quantitative and qualitative data with the aim of genuinely understanding your customers, you create real value. This approach allows you to identify the actual issues customers face and gain insight into their experiences. By addressing these challenges, you make a lasting impact. To achieve this, you need to develop and optimise experiences that are both evidence-based and human-centred. In this article, we answer the most frequently asked questions about customer experience analytics. Discover what you need to focus on if you truly want to improve the customer experience.

Only two per cent of Dutch organisations have a mature data strategy, according to HPE research. The other 98 per cent? They are building their AI ambitions on quicksand. Because without a data strategy, AI does not become a smart assistant, but one that leaks sensitive business information, increases the risk of GDPR fines, and makes your organisation dependent on tech giants who do not share your interests.

Many organisations invest heavily in attracting new customers, but often forget what truly matters: Do users actually see the value of the product? In this blog, we’ll explain what "first value" is and how to effectively measure this moment. We’ll also give you tips on how to help users experience value. This is the first step towards satisfied customers who integrate your product into their lives.

What problem are you actually trying to solve? It sounds simple, but it’s exactly the question many organisations skip – and why their data projects fail. Hotel chain citizenM experienced this first-hand: their app seemed to be failing, until the data told a very different story. We supported citizenM in arriving at these insights.

Dedimo wanted to explore how AI could help automatically transcribe therapy sessions between client and therapist and generate reports.

AI is moving into operations, data needs to be faster and more reliable, and the EU AI Act is turning governance into a boardroom topic. Five trends are putting data strategy under pressure in 2026. “Those who fail to make choices will lose ground to competitors who do focus.”

The scenario is all too familiar: the boardroom has approved a data strategy, dashboards have been designed, and concepts for AI projects have been drafted. Months later, the plans are still sitting on the shelf, and no one has touched the dashboard since the presentation. What went wrong? “Technology can only help you if you know what you want it to help you with,” says Elias Hassing (Data Strategist at Digital Power).

When people think about the FTG model (function, task, behaviour), they often associate it with government websites. That makes sense. The model, developed by Toon Vuursteen, originated in a context where informing users was the primary goal and commercial objectives played no role.

If you wish to hire external data expertise, there are several options. Should you choose to partner with a data consulting agency like Digital Power or hire a freelancer? Discover the benefits of working with an agency in this article.

Team managers often prefer hiring permanent employees. However, skilled data and AI professionals are scarce and difficult to attract and retain. By working with an experienced data & AI partner, organisations can move faster in becoming data-driven, without being dependent on individual employees. In this article, we outline the key benefits of collaborating with a data partner.

The question is simple, but the answer is complex. We can't give you an exact rate on our website, but we'd be happy to explain the factors that come into play.

Want to move faster with a strategic view on your data? Every quarter, Elias zooms in on the market developments that impact your data-driven organisation.

Transavia operates in a highly competitive travel market where customers expect personalised and consistent communication across every touchpoint. Whether on the website, in the app or via email, each interaction needs to reflect customer behaviour and preferences.

Heerema Marine Contractors operates the world’s largest crane vessels, equipped with many sensors that together generate millions of measurements every day. This sensor data is critical for safer operations, lower emissions, better engineering and well-founded investment decisions.

Artificial Intelligence is transforming how you design, build, and maintain digital solutions. From code generation to data pipeline automation, AI has become a trusted companion in technical workflows.

When the regular Analytics Translator of a service organisation went on maternity leave, the team sought our help to ensure ongoing AI projects ran smoothly. At the same time, the organisation wanted a fresh, external perspective: how was the role being filled, and where could improvements be made?

With Scaling Experimentation Effectively (S.E.E.), you can take your experimentation programme to the next level, or we can help you launch a programme. We listen to your ambitions and scale the quality and/or quantity of your experiments.

Volero.nl is a young and fast-growing company that sells rugs through a webshop and a physical store. The company is primarily active in the Netherlands but is growing rapidly across Europe, including Belgium, Germany and Poland. To support this growth, it is essential for Volero to work in a data-driven way.

Data & AI consultancy Digital Power and AI governance platform Deeploy are joining forces. Their shared mission: helping organisations apply data and AI not only at scale, but also in a responsible and compliant way. That’s more than enough reason to sit down with Joachim van Biemen (Digital Power) and Ellen Mik (Deeploy) to discuss what this collaboration involves.

In many organisations, there is still a gap between the technical teams and the business. Data scientists and engineers build sophisticated models, while the business requires concrete insights that help make better decisions. The person who brings those worlds together? The Analytics Translator.

Analysing hundreds or thousands of open answers from surveys, interviews or reviews is time-consuming. To better understand those answers, we group them into themes (for example: ease of use, service, delivery or reliability). At Digital Power, we use Large Language Models (LLMs) to quickly categorise high volumes of open answers. Our team built our own secure, transparent tool that lets us see exactly what happens under the hood. But is AI already advanced enough to replace our human researchers?

Digital Power has joined the 2025 edition of the customer-experience event Conversion Hotel as a Community Partner. The data consultancy firm will play an active role in the programme by organising several unconference sessions and taking part in panel discussions.

To improve the liveability of the Woensel-Zuid district in Eindhoven, more than 60 partners joined forces under the name Pact Woensel-Zuid. At the start of the initiative, goals were defined, but translating these into concrete indicators and a monitoring framework to track progress proved challenging. They asked us to develop a monitoring process that provides data-driven insights into the programme’s progress.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the analytics landscape, straight to the point and focused on practical impact. This month: GA4 cost import for Meta and TikTok, and tracking AI traffic in Piwik PRO.

Serve the City makes volunteering accessible by connecting volunteers with organisations and projects: from walking with the elderly to doing repairs in community centres. With Serve the City Young, the organisation focuses on young people, students, and schools. Larger projects are organised through schools, allowing young people to easily get involved in volunteering.

Many organisations feel that they need to do ‘something with data’. But how do you ensure that it really works for your organisation?

Government websites are often the first point of contact between citizens and the government. Whether it concerns information about regulations, applications or participation, the digital experience determines how well citizens find their way around. But how do you know if your website is really doing what it should?

Want to move faster with a strategic view on your data? In the up to data: Macro Matters, Elias zooms in on the market developments that impact your data-driven organisation.

Essity is an international hygiene and health company active in more than 150 countries. It produces products such as tissues, incontinence solutions, medical items and nappies, under well-known brands including TENA, Libero and Lotus. The company has a strong focus on innovation and sustainability, aiming to improve people’s daily lives through its products.

Does your organisation collect lots of data, but the step from insight to action often stalls? You’re not alone. Most companies struggle at every organisational level, from the boardroom to the frontline, to actually turn data into effective decisions. Data-driven decision-making offers the solution: a framework that brings together data, people, and technology so you can decide faster and better.

In this webinar, you will learn what data maturity means and how to gain insight into the extent to which your organisation handles data. You will discover how to determine where you currently stand, which factors play a role in this, and which next steps you can take to get more value out of data.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: track AI traffic in Adobe Analytics.

Voedselbank Utrecht aims to provide families and individuals living in poverty with healthy and varied food packages. Data insights are essential for this mission: how many people are being helped, where the greatest needs lie, and how demand evolves over time.

Are you losing control of your data? It’s time to take the reins. Effective data governance is the key to better decision-making, sustainable growth and a supportive business strategy.

Due to recent geopolitical developments, such as heightened concerns about privacy and legislation, many organisations are reassessing their dependence on US-based software solutions. At the same time, the call for greater control over data and reduced reliance on external parties is growing louder.

Are your IT department and the business working at cross purposes? Your organisation isn’t the only one. Many organisations struggle with business–IT alignment: bringing business objectives and technological initiatives into line.

AI platforms such as ChatGPT and Google Gemini are rapidly changing the way people find information online. More and more often, users are clicking through to websites via these platforms. Yet in analytics tools like GA4 or Adobe, this traffic often shows up as Direct or Unassigned. The result: missed insights into which content performs via AI and where new opportunities lie.

Do you have access to more and more data, but find that better decisions are failing to materialise? You are not the only one. We see in many organisations that the growing amount of data actually leads to confusion and indecision. This data paradox - more data, but not automatically more insight - is a major challenge for anyone who wants to work in a truly data-driven way.

Implementing customer journeys in an organisation is a milestone. You celebrate it, share it, and feel the energy. But then comes the real challenge: how do you scale this success across multiple teams and multiple journeys?

When you launch a new feature, you naturally want to know if people actually use it. Makes sense. Yet measuring adoption is less straightforward than it seems. What do we even mean by adoption? And when has someone truly started using your product? In this blog, we walk you through the most common pitfalls when measuring adoption and give you practical tips to measure this metric effectively.

You optimise a form and see that it is completed twice as fast. Great result, right? Until the customer service department is flooded with calls about error messages. In this blog, we show you the biggest pitfalls when choosing metrics and give you practical tips to decide which metrics you should actually focus on.

At energy company Ennatuurlijk, the belief grew that intuition was no longer enough to set the course. The energy market was changing rapidly, the organization was growing, and the amount of information was increasing every day. IT Manager Eric Vanderfeesten went looking for a data partner who could not only provide strategic advice on data-driven work, but could also strengthen his data team operationally. In this interview, he shares his vision, experience and results from working with Digital Power.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: Safari beta strips ad tracking IDS.

This e-book is written for decision-makers who want to harness the power of data to take their organisation to the next level. Whether you are CEO, CDO, IT director or department head: if you are responsible for the digital future of your organisation, this book will provide the insights you are looking for.

Flip the narative and focus on how compliance can be leveraged as a strategic advantage. We adress data professionals who rely on the value of data and see compliance as a threath to the feasibility of their goals. This webinar will enable you to move from reactive to proactive, reducing risk and creating long-term value. 

Within your organisation, quite a lot of experimenting is already taking place, perhaps even extensively. Yet there is much debate about the resources and time it requires, and the added value is not always clear. Sound familiar? In this article, you’ll discover how to tackle some of the major challenges in getting value from experimentation.

If you’ve decided to migrate your data warehouse to a European environment, taking a structured approach is key. This blog focuses on the steps needed for a smooth and successful transition.

This document is intended to provide guidance during the migration of legacy data warehouses or databases to modern Lakehouse solutions such as Databricks and Snowflake. It describes the different steps that are needed for a structured migration process. Migrations are often complex processes that require careful planning and execution to ensure a smooth transition.

dbt Canvas allows you to build data models through a visual interface, without writing SQL. With drag-and-drop functionality and AI support, Analysts can now independently build models and commit them to Git. This means that even less technical Analysts can contribute to the dbt codebase. Sounds like a gamechanger, but is it?

Privacy rules, browser changes, and ad blockers have made web tracking a lot harder. The quick fixes don’t work anymore, and often cost you more in the long run. This e-book shows you how to set things up properly so you can still get the insights you need.

Privacy and compliance have moved beyond mere legal obligations. They have become critical in creating durable, robust, and reliable data solutions that your business depends on to thrive. The Transparency and Consent Framework (TCF), developed by IAB Europe, has emerged as an industry standard. It is designed to simplify compliance with data privacy regulations, such as the General Data Protection Regulation (GDPR) and the ePrivacy Directive. But what exactly is TCF, and is your organisation ready to embrace it?

Due to geopolitical developments and growing concerns about data sovereignty, more and more businesses are looking to reduce their dependence on US cloud providers.

At Ennatuurlijk, we have been working with the Data & Analytics team to deliver on their data strategy. When their Product Owner unexpectedly became unavailable, we were able to step in quickly. What began as a temporary replacement grew into a partnership in which we shaped the organisation’s data-driven ways of working together.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: improved item-data import in GA4 and analysing AI traffic.

In an era marked by international tensions, rising concerns about privacy, security, and technological sovereignty, you may find yourself re-evaluating your reliance on US technology solutions. The drive towards digital independence isn't just a political goal, but may also be a pragmatic business necessity.

Stichting Thuisgekookt mediates between people who enjoy cooking and neighbours who, due to age, mental or physical limitations, could use help with their evening meal. A wonderful initiative that not only provides a hot meal, but also a friendly chat. When it came to data, they encountered a number of questions:

Sneller vooruit dankzij een strategische blik op je data? In de eerste up to data: macro matters editie zoomt Elias in op de marktontwikkelingen die impact hebben op jouw datagedreven organisatie.

Artificial Intelligence (AI) is changing the way organisations operate, from personalised customer experiences to automated or assisted decision making, AI helps your organisation leverage your data. However, navigating through this fast-evolving field can feel overwhelming, with terms like AI, Generative AI (GenAI) & Machine Learning (ML) often causing confusion.

JongPIT is a foundation with a platform for young people with chronic conditions. It allows them to share experiences, organise online activities, and make their voices heard in society. The members and moderators of the foundation are committed to keeping the community active.

In an era where data privacy and regulatory compliance are becoming increasingly important, Piwik PRO offers a robust alternative to US-based tools like Google Analytics. Developed in Europe with GDPR as a core principle, Piwik PRO ensures data stays within the EU and avoids transfer to the US, significantly reducing privacy and compliance risks. This makes it an ideal choice for organisations that want maximum control over their user data.

René Westerdijk has been working at Digital Power for over 10 years. During this time, he climbed from junior consultant to medior consultant, senior consultant, lead consultant and team lead. Recently, he became commercial manager and member of the MT. An interview with René about his personal growth and the commercial course he envisions at the data consultancy firm.

In this video, I explain what a composable Customer Data Platform (CDP) is, the benefits it brings, and when it’s the right choice for your organisation. I will also share the kind of results you can expect from using this flexible, modular approach to managing customer data.

As a data consultant at Digital Power, your gross monthly salary is anywhere between € 3190 and € 7222. The salary and growth opportunities differ per type of data consultant. We are happy to explain in this article.

With the right dashboards, you quickly extract valuable insights from your data. This allows you to make better choices and add immediate value to your organisation. In an interview with Consultancy.eu, Antonie van Velzen and Iga Jarosz explain how our dashboard solution helps you get a grip on your raw data.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: Piwik PRO discontinues free Core plan.

Wondering how data mature your organisation really is? Our free online data maturity scan gives you a clear view of your organisation’s current level of data maturity – in just 5 minutes. Below we answer the five most frequently asked questions about the scan.

Imagine this: you're working from home and everything seems to be going smoothly. Until suddenly, your internet starts acting up. Your emails won't send, Teams doesn't work, and your favourite series keeps buffering. Frustrated, you try to fix the issue yourself using your provider’s website. In this case, KPN. But the self-service tool offered provides no clear solution. You don’t fully understand the instructions, and after several attempts you decide to call. While waiting on hold, you ask yourself: Why is this so complicated? Why can’t I just fix this myself?

Double cause for celebration this quarter at Digital Power: we have been recognised as a leader in our field by both MT/Sprout and Emerce.

With the ongoing developments in the data and AI industry, the hype around AI agents has no signs of slowing down. Jensen Huang, Nvidia CEO, is a strong proponent of AI agents, envisioning a multi-trillion-dollar opportunity, where agents can perform tasks with a high degree of autonomy and revolutionize how people work and how businesses operate. So, in this article we would like to discuss what exactly AI agents are, what are their main components, how they interact together and the basics on how to build one.

“Our current focus with data is mostly operational. To truly unlock its value, we want to start using it more strategically – to make better-informed decisions with the right focus. But where do we begin? What’s the best approach, and how do we build internal support? What is our current level of data maturity, and what steps should we take to grow?” This was the question posed by an international medical device manufacturer who asked us to carry out a data maturity scan as the starting point for their journey.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: the Dutch Data Protection Authority (AP) calls for joint decisions on responsible generative AI use.

To deliver Digital Power’s services in the best possible way, we don’t just need consultants, we also rely on our staff teams. That’s why Digital Power has dedicated teams for marketing, recruitment, finance, and sales. The commercial team consists of the Commercial Manager, Commercial Leads, and Business Managers. But what exactly does being part of the commercial team involve? And what’s the difference between a Business Manager and a Commercial Lead? Listen to our (Dutch) podcasts or find out in the article below.

The term zero party data is getting more and more traction around marketers. With privacy rules tightening and third-party cookies on their way out , companies are increasing their efforts to obtain this data, At the same time, platforms like Tealium Moments, Usabilla and Qualtrics offer tools for creating interactive experiences that encourage users to share data directly.

The municipality of The Hague continuously works to improve its digital services. Citizens must be able to find their way quickly and easily on the online portal www.denhaag.nl and all linked environments. To improve that experience, good data is essential.

Do you regularly adapt your digital product or service, but not sure if it really works? With few visitors and low conversion rates, traditional A/B testing is difficult, but certainly not impossible. In this webinar, you will learn how to validate ideas and gain valuable insights, even with a small sample size.

Last year, Google rolled out the GA4 app client for server-side Google Tag Manager, bringing a whole new level of flexibility to how we collect and redistribute data from mobile apps. So, what does this mean in practice? Let’s find out.

A financial organisation switched from Matomo to Adobe Analytics to gain better control over digital performance. However, there was a lack of knowledge about data-driven working and clear KPIs. We guided the migration and supported the content team in establishing a data-driven way of working.

In this two-part article series, we explore the importance of data governance and offer a practical guide for implementation within your organisation. In the first article, we explained why you can’t afford to delay. Now, we break down how to get started, step by step.

In an era where data lies at the heart of business operations and innovation, postponing data governance is unwise. This article highlights why it’s crucial to take action now to gain control over your data, minimise risks, and achieve a competitive advantage.

In recent months there has been a lot to do about third-party cookies and their not-so-imminent-anymore end-of-life in the Google Chrome browser. Is this then much to do about nothing or should you brace yourself for a paradigm-changing shift? In this article we will lift the veil over this important topic. Also, we’ll share 7 hands-on tips to prepare yourself for what’s coming.

Government websites play a crucial role in providing information and services to citizens. But how do you measure the success of such a website? Here, many organisations choose the privacy-friendly Piwik PRO and Toon Vuursteen's data model: The FTG model (Functie [Function], Taak [Task], Gedrag [Behaviour]). This framework provides a structured method for understanding and improving the performance of a website.

Welcome to our monthly update on technical web analytics. In each edition, we share key changes, feature updates, and relevant developments from the web analytics landscape, straight to the point, and with a focus on practical impact. This month: a new feature in Tealium and an update on Google's third-party cookies.

In the world of project management and product development, the terms Project Manager and Product Owner often come up. While they may appear to share similar responsibilities in some cases, each plays a distinct role within a project or product development process. A Project Manager is certainly not a Product Owner, and vice versa. It is essential to understand the difference between these two roles and why they must be applied appropriately. In this article, you’ll learn how a Project Manager and a Product Owner differ, what their responsibilities are, and how to choose the right person to make your project or product a success.

Many organisations are feeling the pressure: AI suddenly seems to be high on the agenda everywhere. New tools are following each other at lightning speed, colleagues are experimenting with ChatGPT, customers are asking smarter questions, and in the media, the word “AI” is unmissable. It feels like a train has taken off, and no one wants to be left behind.

An innovative start-up in the baby care sector aimed to work in a data-driven way in order to gain valuable insights and enable strategic growth. They engaged our support to help realise this ambition.

Impact Matters connects business professionals to social issues of charities and foundations. In doing so, they ensure that the right need and expertise are brought together.

Are you increasingly working in the cloud? Then it’s time to think about governance. With clear agreements and controls, you stay in control of your cloud environment – from costs and security to compliance. That way, you avoid security issues, unnecessary spending or falling short of compliance requirements.

Privacy First is committed to protecting citizens' privacy. With the arrival of the new European law EHDS (European Health Data Space), the medical data of all European citizens becomes accessible to governments, Big Tech, Big Pharma and medical researchers.

Many organisations choose to integrate external tools to speed up development or add new functionality. Third-party tools (solutions built and managed by another company) and white label tools (which you can rebrand as your own) often seem like efficient choices.

Many organisations choose to integrate external tools to speed up development or add new functionalities. Third-party tools (solutions built and managed by another company) and white label tools (which you can rebrand as your own) often seem like efficient choices.

Privacy in digital analytics is more than just a compliance checkbox, it’s a fundamental responsibility. With increasing privacy concerns and regulations like the GDPR limiting traditional data collection methods, organisations must rethink their approach. This is where server-side tracking changes the game. But what does this mean in practice? And how does it differ from other tracking methods?

It sounds simple: you regularly receive questions about a certain topic, so you decide to launch a dashboard to provide easy access to the answers. Usually, a great deal of time goes into creating these dashboards. You’ll find plenty of step-by-step guides online on how to build a good dashboard, but in the end, it’s often used far less than expected. Why does this happen—and more importantly: how can you ensure that you only build dashboards that are genuinely used?

Building and targeting audiences is a core part of digital marketing. But with third-party cookies phased out and privacy-first browsers limiting data sharing, traditional methods of targeting users are no longer effective.

So you have a data warehouse and developed models proven to generate valuable inferences, but the business impact is not there yet? In this webinar we will show how the right framework can activate these models within minutes to continuously deliver up-to-date predictions. This is the central objective of MLOps.

Ennatuurlijk supplies sustainable heat and cold via heat networks to consumers and businesses. The internal Data & Analytics team is tasked with making the organisation data-driven. In doing so, they ran into a challenge: the many requests for data products within the organisation were difficult to manage and the impact remained limited. The management team therefore asked us to help them develop a data strategy, create a future-proof data landscape and drive a data-driven mindset within the organisation.

With third-party cookies disappearing and even first-party cookies under threat, tracking unique users has become a challenge. Inflated user counts can skew metrics like cost per acquisition and average revenue per user, making reliable insights difficult to achieve.

Conversion tracking has never been more complex. Browser updates, ad blockers, and stricter consent requirements disrupt the attribution of conversions to marketing efforts. Traditional client-side tracking methods struggle under these new rules, often leading to data loss and inaccurate metrics.

In September 2023, Transavia asked us to evaluate their Customer Data Platform (CDP): did it still align with their marketing objectives, and was it future-proof considering the stricter regulations around third-party cookies?

Web analytics faces growing challenges from stricter laws, browser updates, cookiebanner updates, and ad blockers. These changes make it harder to track website performance and to get a grasp on metrics like Return On Ad Spend (ROAS). Many businesses look for quick fixes to bypass legal and technical issues. However, these shortcuts often fail and lead to higher costs. A better approach is to prioritise ethics, privacy, and a proper technical setup.

Whether you work for a major fashion brand, supermarket, or in the travel industry, leveraging your customer data to personalise customer experiences is crucial to your success. But it's not easy to achieve. Like most B2C companies, airlines are swimming in customer data from dozens of different places, struggling with data quality, privacy compliance, and real-time personalisation.

More and more companies are running into the limitations of traditional Customer Data Platforms (CDPs): they lack flexibility, struggle to import and export data, and find it difficult to comply with strict privacy regulations.

To truly work in a customer-centric way, a flexible and powerful tech stack is essential. Customers expect relevant, personalised interactions at the right time and through the right channel. With the right technologies, you ensure every customer feels understood while optimising your marketing efforts.

Key Performance Indicators or KPIs are indispensable to keep track of the performance in an organisation in a practical way. It is therefore important to choose the right KPIs and to keep a clear distinction between KPIs and PIs. In any case, KPIs must match the mission and vision of your company. In this article, Rogier explains how to determine your KPIs and shows you the most common mistakes.

CitizenM wanted to improve the performance of different product generations in their hotel rooms. This specifically concerned sinks and showers, by improving models and technological, performance and design improvements from manufacturers.

Are you tired of guessing what your customers want? When traffic for your website or digital product is low, creating exceptional experiences can feel challenging—but it doesn’t have to be.

After we built a data warehouse for Meerlanden, their data scientist began working with the data. We proposed setting up a Machine Learning Operations (MLOps) framework together, allowing them to integrate their models directly into the existing environment. This enabled them to make predictions that improved the efficiency of Meerlanden’s services.

citizenM wanted to understand the customer journey and thus increase the conversion rate of the mobile booking flow. They asked us to identify optimisation opportunities through a two-month pressure cooker. The aim here was to solve customer problems. Where in the flow was citizenM losing customers and what adjustments could result in more hotel rooms booked? Our Experience Analytics experts zoomed in on the mobile customer journey using insight-driven optimisation.

The Datahub Foundation, a pro bono initiative by data consultancy Digital Power, specialises in the effective use of data and data-driven ways of working. We spoke with Sanne Kieftenburg, Chair of the Datahub, about the power of data-driven work for non-profits and the social sector.

"How many transactions did we have last week? Our back office reports 12,000 transactions, the database 15,000, and Google Analytics 11,000. Why don’t these numbers match?" In theory, systems tracking transactions should align. However, discrepancies are common across back-offices, databases, and web analytics tools.

A well-structured tag plan forms the foundation of a reliable data infrastructure. It ensures that data is collected consistently and accurately, which is essential for actionable insights and effective decision-making.

Join for Joy is a non-profit organisation dedicated to quality education, gender equality, and the physical and mental health of children in rural areas of East Africa. Through sports and play activities, the organisation motivates children to attend and stay in school. Important social topics such as malaria and HIV/AIDS prevention, child marriages, menstruation, and the importance of education are addressed in a playful manner.

Since the launch of ChatGPT, an increasing number of organisations have been exploring the question: "How can we apply AI within our organisation?" At this hotel chain as well, employees have already been using AI applications on their own initiative and recognise the potential to scale their use further. They sought pragmatic AI applications tailored to their domain and an approach focused on creating business value. The hotel chain engaged with multiple partners and ultimately chose to work with us. Our pragmatic approach was the decisive factor in their decision.

MenAsWell provides help and support to male survivors of sexual violence, striving to bridge the gap in support for men post-trauma, while increasing awareness and visibility of male survivors.

Schiphol needed additional support in data management, so they reached out to Digital Power. We quickly realised that the data landscape was complex, with numerous event names and parameters. Each analysis required manual steps, such as unpacking and cleaning data. Linking different platforms, like app (iOS and Android) and web, presented a particular challenge, leading to a time-consuming and error-prone process with many repetitive tasks.

A large telecom provider in the Netherlands wanted to implement server-side tracking to improve their data processing. Previously, their existing process only sent online data to their Customer Data Platform (CDP) once a day. They wanted real-time data to offer personalised content on their website and in their online marketing campaigns. They enlisted our help to implement server-side tracking.

As the usage of data in organisations becomes ubiquitous, the need to keep control over your data is becoming increasingly important. Gaining control over your data is achieved through effective data governance. However, many people struggle to figure out what data governance encompasses exactly and how to start implementing this at their organisation. This article aims to give you an overview of the crucial components of data governance and how to introduce them at your organisation.

In the world of machine learning, working with large datasets and complex models can quickly become time-consuming and resource-intensive. To speed up this process, parallelisation becomes crucial. This technique involves breaking down tasks into smaller subtasks that can be processed simultaneously across multiple CPU cores or distributed machines within a cluster. By spreading out the workload, you can achieve faster and more efficient data processing on a large scale.

Most organisations that offer digital products, experiences, and services conduct experiments, typically to increase conversions. In practice, alongside many other applications, we see the risks you face if you don’t experiment. In this article, you’ll find answers to the most frequently asked questions about experimenting.

Talent Garden provides masterclasses and training programs to students, engaging with them through various online and offline touchpoints. Online interactions include completed contact forms and information requests, while offline touchpoints involve meetings and calls with Talent Garden’s sales team. Throughout the customer journey, from initial contact to final enrollment, Talent Garden collects extensive data*. With a wealth of raw data at their disposal, they sought to improve their enrollment strategy and the effectiveness of their sales team. To achieve this, they asked us to develop a data model that could better predict the likelihood of a new contact eventually becoming a student.

E-commerce companies today want more and more insight into their customer data. But there are all sorts of challenges involved in harnessing this data. A conversation with Bram Ooms of Digital Power on one of the topics that is increasingly in the spotlight: data privacy.

How confident is your company in its web analytics data? In this article, we’ll first explain why web analytics tools can never provide 100% accurate data and why that’s not necessarily a bad thing. Then, we’ll dive into the practical side of things: how reliable are most web analytics implementations?

A global asset manager, specialising in Quant and Sustainable Investing, offers a range of investment strategies, including equities and bonds. To strengthen their competitive position and proactively respond to changing client needs and market developments, the sales and marketing department aimed to adopt a more data-driven approach.

A digital agency develops and manages various websites and analyses their performance using Google Analytics, sharing the results with clients via dashboards. However, the transition from Universal Analytics to GA4 presented challenges because the data structure in GA4 is different, causing the existing dashboards to stop functioning. The agency asked us to help devise a scalable and future-proof solution that would work for all of their clients.

The internet provides a massive amount of interesting social media posts, likes and shares. A wealth of information, especially for organisations wanting to make more impact online. But where do you start? What data will you collect, how will you analyze it and how can you convert insights into concrete action points? To answer these questions, it is important to start with the mission and goals of the organization.

War Child will measure the quality of its programs using a standardised methodology: Quality of Care. War Child developed this methodology based on scientific research. Now the question is: how can this be implemented across a large number of locations with different types of programs, various partner organisations, and donors? What is War Child's data ambition concerning Quality of Care, and how can a data strategy help the organisation move forward?

In our previous blog, we explored the significance of Privacy by Design (PbD) in server-side tracking to ensure compliance with data protection regulations such as GDPR. Now, we’ll dive deeper into a practical, step-by-step guide to help you implement these essential privacy practices. This ensures data privacy and security at every stage of the ETL process in tag management systems.

In the digital age, organisations increasingly rely on data to drive decision-making and improve user experiences. That’s why data protection and GDPR compliance is more critical than ever. Privacy by Design (PbD) is an essential approach for embedding data privacy into every step of your IT and business practices, especially within tag management systems for web and app tracking.

In the ever-changing world of Python, managing packages, environments and versions efficiently is important. Traditional tools like pip and conda have served us well, but as projects become more complex, so do our requirements. This guide looks at modern alternatives - Poetry, PDM, Hatch and Rye - each of which offers unique capabilities to streamline Python project management.

Several hundred professionals active in the (big) data domain will gather again in September, during the Data Expo 2024 in Jaarbeurs Utrecht. From the consulting industry, several agencies are contributing to the data event. Digital Power is acting as Ambassador. In addition, we will also give 3 sessions.

Exporting Google Tag Manager (GTM) Tag Trigger and Variable information from your container into a spreadsheet can be useful for many reasons. You might want to do an Audit on the container of your new client, or just clean and organise an old container that you are working with for a long time. However, this functionality is not supported by default from GTM. In this article, we will explore various methods to export GTM container information and help you choose the best option based on your needs.

Eneco has been working with us for years for the (client-side) tracking of their online traffic. When server-side tracking emerged at the end of 2022, it was a logical step for them to ask us to think about the business value of this tracking method. They wanted to compare their existing Google Analytics implementation with a tagging server on Microsoft Azure.

Most consulting firms tout an entrepreneurial culture as one of their key differentiators – but Digital Power actually looks to deliver on that promise. Sarah Busson tells Consultancy.org how she has been supported in developing a new offering from scratch alongside her daily work as a consultant.

A Perfect Jane is a webshop focused on vegan boots made from apple leather, recognisable by their green sole in the shape of a leaf. The webshop noticed a lot of traffic from marketing activities but felt that these visitors were of low quality, resulting in a low conversion rate. They also perceived a low conversion rate from regular traffic. Additionally, the webshop aimed to reduce the number of returns and increase the average order value. A Perfect Jane enlisted the help of our Customer Experience Analysts for advice.

PACCAR Parts Europe (PPE), a sister company of DAF Trucks, is responsible for supplying truck parts to all DAF Trucks dealers across Europe. To achieve this, PPE operates a sophisticated supply chain network throughout Europe. Currently, PPE is developing a Supply Chain Control Tower—a platform that provides full transparency of all logistical movements from supplier to dealer.

Recent developments in Safari’s web browser, such as Intelligent Tracking Prevention (ITP), have made tracking user behaviour over longer periods more difficult. For Transavia, where the customer journey between booking a flight and the actual departure date can be lengthy, this presented a significant challenge. Without an effective solution, Transavia risked losing crucial customer insights and undermining the effectiveness of their marketing strategies.

Univé continuously analyses the impact of advertisements: how do they contribute to the intended goal? Ads are driven by the conversion of a (potential) customer applying for insurance. The challenge is that not everyone who applies converts into a customer with an insurance contract. All applications are called 'gross conversions'.

Rapidly growing scale-up EnergyZero needed to expand and establish a strong data team due to their extreme growth. The primary data need was to support and conduct the financial analysis for an upcoming audit. Additionally, they wanted to automate work processes and improve data exchange with B2B partners.

Years ago, you couldn't develop an application or process without knowledge of complex programming languages like Javascript, PHP, and Python. You needed a programmer or Data Engineer. Today, there is a shortage of technical experts, while more and more low-code solutions are appearing on the market. These tools allow you to get started without in-depth technical knowledge. Whether this is the right solution for you depends on various factors. Make the right decision with the help of this article.

citizenM is an innovative hotel chain with city hotels in the luxury segment. The digital customer experience is a key element of the customer journey. For example, hotel guests check in themselves online and can control the equipment in their room with a tablet. To better align the website with hotel guests' offline experience, citizenM wanted to revamp their hotel rooms page. They asked our research team to provide insight into the potential impact of this revamp.

Resto VanHarte brings people who are lonely together by offering them an affordable three-course meal in one of their community restaurants. Not only elderly people often live in isolation; for example, students and single parents also fall within the target group. A campaign aimed at a broad audience received little response. They asked us to investigate why this was the case, with the aim of learning how it can be improved in the future.

In the world of data and technology, Data Engineers and Machine Learning Engineers are crucial players. Both roles are essential for designing, building, and maintaining modern data infrastructures and advanced machine learning (ML) applications. In this blog, we focus specifically on the roles and responsibilities of a Data Engineer and Machine Learning Engineer.

Understanding the needs of your target group is crucial for the effective development and optimisation of (online) products and services. Putting yourself in the customer's shoes helps your organisation create a user experience that matches the wishes, needs and emotions of that target group. In this article, you will read more about 3 mapping methods to map out a complete customer journey.

With the increasing availability of cloud services that enable companies to leverage Large Language Models, it becomes relatively easy to setup your own GPT-model. However, one important question needs to be answered before you start building: what are the benefits for my organisation?

In the digital age, where data privacy has become a forefront concern, server-side tracking stands out as a crucial tool for organisations aiming to gather user insights responsibly. Despite its potential, numerous myths surround its use and compliance with regulations. This article dispels these myths, offering a nuanced view of server-side tracking, its compliance with privacy laws, and the role of consent in its execution.

The AI Document Explorer (AIDE) is a cloud solution developed by Digital Power that utilises OpenAI's GPT model. It can be deployed to quickly gain insights into company documents. AIDE securely indexes your files, enabling you to ask questions about your own documents. Not only does it provide you with the answers you are looking for, but it also references the locations where these answers are found.

Financial institutions need to process large amounts of documentation. For this particular institution, an internal team facilitates this by, for example, creating summaries using text analysis and natural language processing (NLP). They make these available to the various business units. To conduct audits more efficiently, they wanted to develop a question-and-answer model to get the right information to them faster. When ChatGPT was launched, they asked us to create a proof of concept.

In our webinar, we would like to inspire you about the possibilities of developing a data strategy in an accessible way. How can you approach this process? Using our data strategy model, Eiske will present concrete examples and let you take a first step towards a solid strategy for your organisation.

citizenM aims to prevent, reduce, and resolve incidents in its hotels more efficiently. They established an Incident Management Product Team to consolidate scattered initiatives and make the working method scalable and future-proof. They asked us to examine the current process and map the desired situation.

A bank wanted to know whether it was desirable to add a new functionality to their app. This functionality already existed as a separate app from the bank app. Would merging the two apps bring extra value to users? Our researchers explored this via qualitative desirability study.

Digitalisation, digital transformation, start-ups: digital products are being developed all around us. Think of banks that serve users entirely via an app, the entertainment industry that makes content available via an app, and fully digital work processes. One thing is certain: users of a product want to get value from it. Strangely enough, this is often not looked at on a structural basis in practice.

Does your organisation struggle to steer on its KPIs? Or do isolated teams hinder internal collaboration? Mapping offers a powerful solution to these challenges, one that we at Digital Power firmly believe in. Mapping is a strategic tool for visualising situations, whether it's a customer journey such as a purchase process or app usage, or a process like order processing.

Server-side tracking is becoming a hot topic among agencies, marketeers and analysts. A lot of information is available on the subject, but it is not always accurate. Server-side tracking has often been sold as a miracle solution against data loss, GDPR and other unethical challenges.

In this episode of the MIE'24 podcast series, CEO René de Boer discusses risk reduction through informed business decisions with Customer Experience Analyst Youp de Graaf.

Is your web data not fully usable for your Data Analysts? Discover how Analytics Engineers, with their background in web analysis and technical expertise, bridge the gap between technology and business. Centralise your Google Analytics 4 data and enable your entire organisation to quickly and efficiently extract valuable insights.

You strongly feel that your website or a particular page no longer meets your customer needs or brand identity: time for an update! Will you immediately invest in developing something new or will you first invest in research? In this blog, we explain why research prior to website optimisation can save you a lot of unnecessary costs and problems.

Based on our know-how, the purpose of this blog is to transmit our knowledge and experience to the community by describing guidelines for implementing a data platform in an organisation. We understand that the specific needs of every organisation are different, that they will have an impact on the technologies used and that a single architecture satisfying all of them makes no sense. So, in this blog we will keep it as general as we can.

The Kadaster manages complex (geo)data, including all real estate in the Netherlands. All data is stored and processed using an on-premise data warehouse in Postgres. They rely on an IT partner for maintaining this warehouse. The Kadaster aims to save costs and work more efficiently by migrating to a Databricks environment. They asked us to assist in implementing this data lakehouse in the Microsoft Azure Cloud.

Intelligent Tracking Prevention (ITP) was launched by Apple in 2017 in an effort to restore "the balance the balance between privacy and the need for on-device data storage". With Intelligent Tracking Prevention, Apple aims to reduce cross-site tracking (following users across websites) by limiting the use of cookies. Find out what this means for you.

A well-known scenario: when a product or service is renewed, the assumption is made that an improvement has been achieved. Think, for example, of an adjustment to your website, the implementation of a new product feature or the digital transformation of an organisation to work more efficiently. If you really want to test whether the situation is better after the implemented innovation, you will have to start creating hypotheses prior to the change.

Nationale Jeugdraad is an umbrella organisation for 37 Dutch youth organisations. To gain a thorough understanding of youth behavior and opinions, they conducted a survey among a large group of young people. As they did not have the appropriate personnel available themselves, they enlisted our assistance.

Artificial Intelligence seems capable of everything, and sometimes even better and faster than what we can do ourselves. Analysing qualitative data is a time-consuming task, and as researchers, we are curious if it can be done faster and easier. Does AI offer a solution for this? Our researchers investigated.

In this webinar, we discuss how MMM FrieslandCampina helps to understand the key drivers behind their sales. We as Digital Power - have helped them to set up MMM and embed it into their data-driven decision-making process.

An insurance company approached us to assist in shaping their data strategy. Their aim was to achieve their goals and provide a seamless customer experience across all touchpoints.

Consultancy.nl interviewed Team Lead Mieke Kleppe about our new data solution UX Research.

Consultancy.nl interviewed our Operational Manager Robin, and Team Leads Andana, Max, and René about our operational structure. Following years of rapid growth, we re-tuned our organisational structure to accommodate our expansion.

There are many different forms of data storage. In practice, a (relational) database, a data warehouse, and a data lake are the most commonly used and often confused with each other. In this article, you will read about what they entail and how to use them.

Merlin is the largest digital music licensing partner for independent labels, distributors, and other rightsholders. Merlin’s members represent 15% of the global recorded music market. The company has deals in place with Apple, Facebook, Spotify, YouTube, and 40 other innovative digital platforms around the world for its’ member’s recordings. The Merlin team tracks payments and usage reports from digital partners while ensuring that their members are paid and reported to accurately, efficiently, and consistently.

There are reasons abound for deploying a tagging server on your website. This blog will not be about why it makes sense (or why perhaps in your case it doesn’t) to use server-side tagging. Instead we will jump forward in time and ask ourselves another pertinent question: ‘how can you tell if your tagging server is doing what it is supposed to?’

In the past, all data from companies was stored locally in an on-premise environment. More and more companies are migrating their data infrastructure to the cloud. Cloud computing utilises servers managed and maintained by cloud service providers such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. In this article, you will read the answers to the questions you may have when considering a migration to the cloud.

Bringing machine learning models to production has proven to be a complex task in practice. MLOps assists organisations that want to develop and maintain models themselves in ensuring the quality and continuity. Read this article and get answers to the most frequently asked questions on this topic.

Consultancy.nl interviewed our Nissreen, Gianni and Yannick about their experiences on Digital Power's tracking and analytics traineeship. What attracted them to the traineeship? What is the Digital Power company culture like? What project are you running now? What are the highlights and what is the mentoring like?

In this webinar, we discuss the maturity model that we apply to quantify the maturity of different dimensions of data governance. Additionally, we provide concrete steps and implementation tips to start providing added value through data management.

In this (Dutch) online masterclass, Youp van der Graaf and Michiel Cassee (WUA) reveal the art of translating user problems into valuable solutions.

An essential part of Otis's business operations is the maintenance of their elevators. To time this effectively and proactively inform customers about the status of their elevator, Otis wanted to implement continuous monitoring. They saw great potential in predictive maintenance and remote maintenance.

Agrico is a cooperative of potato growers. They cultivate potatoes for various purposes such as consumption and planting future crops. These potatoes are exported worldwide through various subsidiaries. All logistical and operational data is stored in their ERP system, Microsoft Dynamics 365. Due to the complexity of this system with its many features, the data is not suitable for direct use in reporting. Agrico asked us to help make their ERP data understandable and develop clear reports.

This article explains the essence of Kubernetes Event Driven Autoscaling (KEDA). Subsequently, we configure a local development environment enabling the demonstration of KEDA using Docker and Minikube. Following this, we expound upon the scenario that will be implemented to showcase KEDA, and we guide through each step of this scenario. By the end of the article, you will have a clear understanding of what KEDA entails and how they can personally implement an architecture with KEDA.

In this episode of New Business Radio's Let's Talk Business, our CEO René de Boer and Teamlead Data Analytics Nienke Halma talk about our vision and approach.

MS Mode & America Today used Universal Analytics (UA) for analysing their online stores. They had fully implemented e-commerce tracking, with KPIs such as transactions, average order value, and abandoned shopping carts visualised in Looker Studio.

This article provides a comparison between these two managed services Cloud Composer & MWAA. This will help you understand the similarities, differences, and factors to consider when choosing them. Note that there are other good options when it comes to hosting a managed airflow implementation, such as the one offered by Microsoft Azure. The two being compared in this article are chosen due to my hands-on experience using both managed services and their respective ecosystems.

There are currently a lot of developments surrounding Google Analytics, including user privacy (GDPR) and the sunset of Universal Analytics. For Miele X, the digital branch of Miele, GA4 was also one of the topics on their agenda as part of their bigger plans towards a more privacy-centric and vendor-agnostic way of data collection. They enlisted our help to support them with the transition from Universal Analytics 360 to GA4.

Valk Digital, an internet company, aimed to adopt a more data-driven approach. The marketing team was already discussing all the data weekly using an Excel spreadsheet, but due to manual data input, it was time-consuming and more likely to fail. There was a need for an automated, future-proof approach based on reliable data.

The Municipality of The Hague was seeking a partner to assist them with their web analysis. In doing so, they had a central goal: to investigate the performance of their future new website and identify opportunities for further optimisation. They enlisted our help to establish and execute the process.

Digital Power has launched a new data strategy proposition to help its clients define and realise their goals for datadriven working. “Few organisations know how to convert the insights from their data into results. What they lack is a good data strategy,” says Charlotte Vonkeman, who is responsible for the new proposition.

A Dutch telecom provider sought to examine and enhance their change management process using Lean Six Sigma. The objective was to maximise successful changes in hardware and software, evaluate risks, inform customers, and conduct assessments. The telco aimed to strengthen operational stability, streamline network and IT maintenance, foster innovation, and optimise service delivery.

Our consultants log the assignments they take on for our clients in our ERP system AFAS. In our CRM system HubSpot, we can see all the information relevant before signing a collaboration agreement. When we close a deal, all the information from HubSpot automatically transfers to AFAS. So, HubSpot is mainly used for the process before entering a collaboration, while AFAS is used for the subsequent phase. To tighten our people's planning and improve our financial forecasts, we decided to set up a data warehouse to integrate data from both data sources.

Researchers from the Erasmus Centre for Entrepreneurship and NLgroeit have released the 2023 edition of their annual list of fast-growing companies in the Netherlands. Twelve consultancy firms are featured in the Top 250 Growth Companies. Digital Power has been included in this list for the second time!

Data projects often need to deliver results quickly. The field is relatively new, and to gain support, it must first prove its value. As a result, many organisations build data solutions without giving much thought to their robustness, often overlooking data quality. What are the risks if your data quality is not in order, and how can you improve it? Find the answers to the key questions about data quality in this article.

July got off to a rocky start. First, we saw the Swedish Data Protection Agency (DPA) issued a warning to stop using Google Analytics due to the risks posed to privacy under the lack of an adequacy decision for EU-US data transfers. In the same week, the EU Commission reached an adequacy decision with the US for the third time. Can you now finally share personal data for all purposes with US based organisations or should you change course?

How does the Tracking & Analytics traineeship work in practice? When do you start working on real challenges for clients? And how can you develop yourself during this traineeship? Our trainee Nadine Spijker will tell you more about it.

To make informed decisions, insights into your business performance are essential. Various analysis and visualisation tools are available to assist you. The best tool for your company depends on your specific needs. In this blog, we discuss the pros and cons of 6 popular tools: Google Analytics, Adobe Analytics, Piwik PRO, PowerBI, Looker Studio, and Tableau.

What does the Tracking & Analytics traineeship look like in practice? When do you start working on real challenges for clients? And how can you develop yourself in this traineeship? Our trainee Jasper van der Meer tells us more about it.

A data-literate organisation is aware of what data is, its opportunities and risks, and how to collect, store, analyse, and present data in a way that aligns with its organisational values. To assist social organisations in becoming more data-savvy, we offer a range of workshops.

Download our e-book about data strategy and learn how to maintain control and truly extract value from your data.

Nowadays, almost every organisation is aware of the need to work data driven. They understand the importance, but few have managed to succesfully implement a data strategy. In this interview series we talk about the definition of data strategy, use cases, opportunities and tips from data strategy experts.

Having grown into a 140+ strong team in the Netherlands, Digital Power has set its sights on international expansion. Consultancy.eu sat down with our Amsterdam-based director Erik van der Kooij and London-based leader Ian Gardiner to discuss the firm’s foray into the British and German markets and how it helps the firm build its profile and talent base.

Since the field of big data emerged, many elements of the modern data stack became the data engineers' responsibility. What are these elements, and how should you build your data team?

KWF is a Dutch charity dedicated to fighting cancer. The organisation was working on the development of a Memoriam Platform. This is a new initiative to create personalised memorial pages for the deceased. On these pages, donations can be made to KWF.

FrieslandCampina Global facilitates local teams in Europe, Asia, and Africa. They want to gain a better understanding of the market and provide the teams with new insights. The goals are to strengthen their competitive position and to identify new opportunities for expansion.

In October 2022 we launched our new website, in a fresh design style. We asked our partner Kaliber to update our branding and website with a design that fits our brand values. After the website went live, we wanted to know if they succeeded at this. Therefore, our own research consultants designed and conducted a research study to evaluate the effectiveness of the new design in conveying our intended brand values and message.

In the article, we start by discussing Serverless Functions. Then we demonstrate how to use Terraform files to simplify the process of deploying a target infrastructure, how to create a Function App in Azure, the use GitHub workflows to manage continuous integration and deployment, and how to use branching strategies to selectively deploy code changes to specific instances of Function Apps.

At Digital Power, we are aware of the opportunities that data offers us and we do not shy away from our societal responsibility. That is why we established a foundation in 2021: the Digital Power Datahub. Through our foundation, we contribute to a data-literate world where data knowledge is accessible to everyone. Discover how the Datahub empowers children with data literacy and what you can do to contribute.

Putting development at the center of your company. Can you do that? Our CEO René de Boer was interviewed by Wilfred Prins for his podcast 'Leiders van Nu' (Leaders of Now). How do you build a culture that fosters connection? And what is the downside of making development a central focus in your company? René provides tips and shares his vision on leadership and entrepreneurship.

At Digital Power, we are aware of the opportunities that data offers us and we do not shy away from our societal responsibility. That's why we established a foundation in 2021 called the Digital Power Datahub. With our foundation, we contribute to a data-savvy world where data knowledge is accessible to everyone. What does that look like in practice?

Nowadays, almost every organisation is aware of the need to work data driven. They understand the importance, but few have managed to succesfully implement a data strategy. In this interview series we talk about the definition of data strategy, use cases, opportunities and tips from data strategy experts.

The world of web analytics is constantly changing due to technological and legal developments. One significant event in the field of technical web analytics is the introduction of server-side tracking, which allows companies to have full control over their data flows.

In this video, Stefan is happy to explain more about our data academy!

In this video, Jonathan is happy to explain more about our data projects!

One of the largest professional service providers in the Netherlands aims to achieve a comprehensive overview of their customer data. They wanted to build a data warehouse or Customer Data Platform (CDP) for this purpose and asked for our help.

The world of data is continuously shifting and so are its corresponding jobs and responsibilities within data teams. With this, an up-and-coming role appeared on the horizon: the Analytics Engineer.

At Digital Power, we are aware of the opportunities that data presents and we don't shy away from our societal responsibility. That's why we established the Digital Power Datahub in 2021. Through our foundation, we contribute to building a data-aware world. Why is this so important?

As of 1 July 2023, Google Universal Analytics (UA or GA3) will stop processing data. More and more companies are therefore transitioning to GA4. Unfortunately, historical data from GA3 is not visible in GA4, and if you don't want to lose the data, you must extract everything from UA before 1 July 2024. After that, it will no longer be possible.

From 1 July 2024, it will no longer be possible to process data in Universal Analytics 360 (hereinafter: UA360). Wehkamp collected data in UA360 and was keen to be prepared in time for the migration. In addition, they wanted to collect at least 1 year of historical data for UA360's sunset. This allowed Wehkamp to compare the data in UA360 and in GA4. A key desire was to migrate the measurements as-is.

Nowadays, almost every organisation is aware of the need to work data driven. They understand the importance, but few have managed to succesfully implement a data strategy. In this interview series we talk about the definition of data strategy, use cases, opportunities and tips from data strategy experts.

Consulting is known for its challenging assignments, but what if a big (and wonderful) challenge is suddenly added at home? How do you combine a busy job as a consultant with the arrival of a child? At Digital Power, everything is about data, but we understand that the world of young parents revolves around something else for a while. Consultancy.nl talked about it with two Digital Power consultants who recently welcomed a little one.

A/B testing is a powerful tool for validating the impact of optimisations across a website, app or marketing campaign. In A/B testing, statistics are crucial in determining whether the found results are significant or coincidental.

One of the largest online shops in the Netherlands wanted to develop a standardised way of data processing within one of its data teams. All data was stored in the scalable cloud data warehouse Google BigQuery. Large amounts of data were available within this platform regarding orders, products, marketing, returns, customer cases and partners.

How does all the data you collect effectively contribute to achieving the organisational goals? Few organisations actually succeed in converting insights from their data into results. As a data consultancy firm, we regularly talk to organisations that are overwhelmed by the vast array of tools and the large amount of data, and can no longer see the wood for the trees. Does this sound familiar? The development and implementation of a well-thought-out data strategy will help you regain control.

On 14 October 2020, Google launched the new version of Analytics: Google Analytics 4 (GA4). Soon after the launch, it became clear that a number of important functionalities from Universal Analytics (GA3) were missing, and therefore the time to switch seemed far away. Fortunately, we see that the development team on the side of Google has not been idle. Some nice features have since been introduced within GA4 that have narrowed the gap between GA3 and GA4. This article answers the questions that are increasingly being asked about GA4.

In this video, Merel is happy to explain more about our data consultants!

ABN AMRO partnered with our team to create a standardised digital data layer, addressing challenges with uniformity, reliability, and efficiency in their migration to a new analytics platform. The new standard allows for consistent tagging of all online components, leading to improved tagging management and reliable digital data for future use.

The National Road Traffic Data Portal (NDW) is a valuable resource for municipalities, provinces, and the national government to gain insight into traffic flows and improve infrastructure efficiency.

If you want to keep track of free statistics about website visitors and their behaviour on your website, you will quickly turn to Google Analytics. With the free version of Universal Analytics (better known as GA3), it only takes a few minutes to set up basic metrics such as users, sessions and pageviews. For more extensive analyses, you have the paid version Google Analytics 360. As of July 2023, GA3 will no longer be supported by Google. Time to switch to the new GA4. Read all about the pros and cons of the new Google Analytics in this article.

Your candidate's journey starts with a touch of awareness. Maybe you have seen our name and logo on Google or LinkedIn in your search for a new job or you may have heard about us via email. Secretly, that green-orange logo has stuck, so you should venture a visit to Digital Power's website. Your journey towards a place in our team has begun! Find out what to expect.

Valk Exclusief is a chain of 4-star+ hotels with 43 hotels in the Netherlands. The hotel chain wants to offer guests a personal experience, both in the hotel and online.

In this video, you will find out what a job as a Data Analyst looks like! What does a working week look like, which clients do our Data Analysts work for and what makes working so much fun? Dennis likes to tell you more about it!

TM Forum, an alliance of over 850 global companies, engaged our company as a data partner to identify and solve data-related challenges.

Did the following scenario happen to you last week? While enjoying your morning coffee, you take a look at your pride and joy: a meticulously created Looker Studio dashboard built with the GA4 connector. You rub the sleep from your eyes and see your charts are all broken. Frantic phone calls from colleagues are pouring in. What is happening? Find out in this post what the consequences of Google’s newly imposed quota on the Google Analytics Data API are.

Consultancy.nl interviewed our colleagues Maria, Iga and Sarah about the perks of joining at Digital Power as an international. How was the onboarding, what are Digital Power's strengths and how can you develop yourself? Discover it in the interview!

Stichting Donateursbelangen aims to strengthen trust between donors and charities. They believe that that trust is based on collecting money honestly, openly, transparently and respectfully. At the same time effectively using the raised donation funds to make an impact. To further this goal, Stichting Donateursbelangen wants to share information about charities with donors through their own search engine.

For developing modern data applications, a Data Engineer is essential. But what does it actually mean to be a Data Engineer and what exactly do you do? Our colleague Oskar, Data Engineer at Digital Power, explains.

Nowadays, almost every organisation is aware of the need to work data driven. They understand the importance, but few have managed to succesfully implement a data strategy. In this interview series we talk about the definition of data strategy, use cases, opportunities and tips from data strategy experts.

Univé is a Dutch insurance company that offers insurance, financial products, and services to both consumers and businesses. The company is focused on providing high-quality service and helping customers make responsible financial decisions. Since 2014, we have been working closely with Univé.

The end date for using Universal Analytics is getting closer and closer. Many companies have been collecting data in Google Analytics 4 (hereafter; GA4) for some time now. The next step is to visualise GA4 data in the right way. This process raises new questions. "When do I visualise my data in GA4 explore?" and "How do I deal with the quota limits for Looker Studio if I want to make GA4 data insightful?". Our decision tree will help you make the right choices.

Would you like to get value from your data, but don't know where to start? In this article you will read how to get started, step by step, to extract insights from your data that will help you seize opportunities and tap into your organisation's growth potential.

A job as a Data Analyst at Digital Power: What does this job look like in practice? What skills are required? And what kind of work will you do? Marloes talked to Jasmijn, Customer Experience Specialist, to get an idea. Listen to the Dutch podcast or read it in the article below!

The topics of diversity and inclusiveness, are receiving a lot of social attention. At Digital Power, we also want to contribute to this social change. Furthermore, as an organisation, we see the benefits of a diverse and inclusive organisation. What are these benefits and how do you identify where there is room for improvement? You can read about our experiences in this article.

The organisation Doctors of the World offers medical assistance to people in a vulnerable position. They often do not know how to find their way in the Dutch healthcare system. Doctors of the World helps them with this. One of the channels to get informed about the work of Doctors of the World is the website, which will be redesigned.

The Datahub: what exactly is it, which projects do we carry out and what do we want to achieve with it? Marloes interviewed Marieke, chair of the Datahub, about this in the podcast 'From data to action'! Listen to the podcast or read the article below.

Dutch citizens living, working or studying abroad must also take care of things like renewing their passports, arranging tax issues and pension with the Dutch government. This can be something of a challenge by being far away from the Netherlands, due to fragmentation of services, time difference and different situations. In a project which lasted from 2018-2022, the Ministry of Foreign Affairs therefore worked together with 12 implementing organisations (e.g. Tax and Customs Administration and RDW) on government-wide access to public services. The service is called Netherlands Worldwide (NWW). NWW is accessible 24/7 on the website, and direct customer contact channels such as telephone, WhatsApp and email.

The DataHub celebrates its first anniversary this week. Through the foundation, Digital Power is committed to promoting data literacy within society. How has the first year gone? Consultancy.nl interviewed Marieke about it.

Considering to contact us? We can imagine that you'd like to know what is coming next. You can read about our sales process in this article.

What does a position as a Data Analyst look like in practice? What kind of work do you do? And what skills do you need? Jelmer, a Data Analyst at Digital Power, tells us more about this in the 'From data to action' podcast! Listen to the podcast or read it in the article below.

In this video, you will find out what a job as a Data Engineer looks like! What does a working week look like, which clients do our Data Engineers work for and what makes working so much fun? Dennis likes to tell you more about it!

Everywhere at events and online, stories are told about what 'data science' is all about. Definitions are anything but consistent. They go from 'getting something of value out of data' to 'it's basically the same as statistics'. And a Data Scientist is 'a data analyst who lives in Silicon Valley' or 'a socially skilled IT person who does something with data'. But what is it really?

In this video, you'll discover what a job as a Data Analyst looks like! What does a working week look like, which clients do our Data Analysts work for and what makes the job so fun? Dennis is happy to tell you more about it!

In this video, you will find out what a job as a Data Engineer looks like! What does a working week look like, which clients do our Data Engineers work for and what makes working so much fun? Oskar likes to tell you more about it!

An interest group for homeowners offers a wide range of content and services on its website that can be closed online. In order to serve its website visitors in the best possible way, interactions with the services, funnels and content pages must be properly measured. They already did this with our support, with Universal Analytics (GA3). To be well prepared for the future, they asked us to implement Google Analytics 4.

Infrastructure as Code has proven itself as a reliable technique for setting up platforms in the cloud. However, it does require an additional investment of time from the developers involved. In which cases does the extra effort pay off? Find out in this article.

What does the Tracking & Analytics traineeship look like in practice? When do you start working on real issues for clients? And how can you develop yourself in this traineeship? Our trainee Bob Wassenaar tells us more about it in the 'From data to action' podcast. Listen to the podcast or find out all about it in the article below.

A few years ago, the job title didn't even exist: Data Engineer. Nowadays, there is a high demand for Data Engineers. Almost every organisation consciously collects data, and the realisation that this must be done in a structured way is growing. If the data you collect is not well organised and correct, you cannot use it as input for making good decisions. Data Engineers build infrastructures that process data. Therefore, they are indispensable to organisations that want to collect and apply their data in a structured way.

On 17 June, we celebrated summer together with all our colleagues. It was a great day with various sports activities such as archery attack, paintball and a survival course. We ended the evening with the one and only Digital Power summer festival!

How do you find out what you want, and what do you look for in job vacancies? Will you opt for a big or small company, consultancy firm or something else? These are some of the questions that our graduation intern Stijn had to face. He entered into discussions with his colleagues to find answers to these questions. The result? The Data Choice Cast! In this podcast, Stijn asks all his pressing questions and receives tips that help him (and hopefully you, too) to make the right choice for a job in the data world.

Dedimo is a collaboration of five mental healthcare initiatives. In order to continuously enhance the quality of their care, they organize internal processes more efficiently. Therefore, they use perceptions from the data that is internally available. Previously, they acquired the data themselves from different source systems with ad hoc scripts. They requested our help to make this process more robust, efficient and to further professionalise it. They asked us to facilitate the central storage of their data, located in a cloud data warehouse. The goal was to set up the data infrastructure within this environment, since they were already used to working with Google Cloud Platform (GCP).

How do you find out what you want, and what do you look for in job vacancies? Will you opt for a big or small company, consultancy firm or something else? These are some of the questions that our graduation intern Stijn had to face. He entered into discussions with his colleagues to find answers to these questions. The result? The Data Choice Cast! In this podcast, Stijn asks all his pressing questions and receives tips that help him (and hopefully you, too) to make the right choice for a job in the data world.

At Royal HaskoningDHV, the number of requests from customers with Data Engineering issues continue to climb. The new department they have set up for this, is growing. So they asked us to temporarily offer their Data Engineering team more capacity. One of the issues we offered help with involved the Aa en Maas Water Authority.

A new group of trainees Tracking & Analytics will start soon. They will be trained as Technical Web Analysts and can become part of the Digital Power team after their traineeship. But what does a Technical Web Analyst (not) do and what can you expect from this traineeship? In this podcast, Marloes interviews her colleague Jos on this topic.

Good data professionals are hard to find. Our customers notice this, but so do we. Read how we still provide our clients with the right data expertise.

How do you find out what you want, and what do you look for in job vacancies? Will you opt for a large company, a small company, a consultancy or something else? These are some of the questions that our graduation intern Stijn had to deal with. He had a discussion with his colleagues to get answers to these questions. The result? The Data Choice Cast! In this podcast, Stijn asks all his pressing questions and receives tips that help him (and hopefully you, too) to make the right choice in choosing a job in the data world.

Recruiter Jane is often the first person you see when you first visit us. She is therefore happy to show you around our office in this video. You can also find us in Den Bosch. Our office there has the same atmosphere!

The Dutch IT sector is still dominated by men: only 18% of professionals within the sector are women. Digital Power scores well above this average: at the data-driven specialist, 30% are women. Consultancy.nl asked four of our women how they like it in tech. Do they encounter prejudices? And is it a problem that women are still such a minority?

"There are three kinds of lies: lies, blatant lies, and statistics," said former UK Prime Minister Benjamin Disraeli. This also often applies to the use of data, because you cannot blindly trust data if you do not know the background.

On February 10, 2022, the Digital Power Datahub and the Partos Digital Lab together kicked off the Data Awareness series with the Intro to Data Awareness. This series of 6 training courses develops the Datahub especially for the members of Partos; non-profits in the development cooperation industry. The aim of the series is to make development cooperation specialists data-wise, so that they can make and measure more impact.

The Designathon Works foundation organises Design Hackathons (Designathons) for children aged 8 to 12. The target? Teaching children from all over the world skills to become a 'changemaker'. They are challenged to design solutions for a better world, for example to combat climate change. From the Datahub, we helped Designathon Works fine-tune the impact measurements free of charge. We also made a first move towards automating data collection, analysis and visualisation.

You are almost done with your studies and looking for an employer that offers you the opportunity to learn everything about the field of data. Or you are no longer challenged in your current position and would like to become more technical. In both cases, you do not want to follow unpaid courses, but you would like to get started as soon as possible for real customers, with a serious salary. Does this sound familiar? Then these data traineeships are really something for you.

FysioHolland is an umbrella organisation for physiotherapists in the Netherlands. A central service team relieves therapists of additional work, so that they can mainly focus on providing the best care. In addition to organic growth, FysioHolland is connecting new practices to the organisation. Each of these has its own systems, work processes and treatment codes. This has made FysioHolland's data management large and complex.

Development is one of the three core values of Digital Power. But why is development so important to us? What does it look like in daily practice and to what extent do you determine how you develop? Read the answers to questions like these.

In July 2016, CEO René de Boer started the adventure with Digital Power. At the time, the team consisted of 18 talented employees who worked for a handful of clients. Data-driven work became a theme in more and more organisations. René found exactly what he was looking for at Digital Power: a combination of a future-oriented (growth) market and an organisation where he could really make a difference as an entrepreneur. He explains how, in five years, Digital Power grew into a team of over 120 professionals with a broad client portfolio.

As a data professional you never stop learning. Your field is developing at lightning speed and you have to continuously develop yourself to keep up. In recent years, for example, new functions have been created such as Data Scientist and Data Engineer. There is also an increasing need for data professionals who can code. But how do you learn to code in Javascript? We developed an internal training programme for this.

The well-known Dutch band HAEVN was unable to perform due to the corona measures. In order to make the most of their time, they wanted to optimise their new website and webshop. They sell merchandise, CDs and LPs through their Shopify webshop. Fans can also download concert films there. The HAEVN team themselves had little knowledge of data-driven website optimisation and asked us for help.

Not only working for an organization but also helping to build that organisation: at Digital Power, it is possible. Over the past five years, our organisation has grown from about 20 employees to more than 100 colleagues. Together we ensure that we become more and more professional. And do you, as an employee, think that something could be done better? Then you can address and/or tackle it yourself. Find out how.

Cookies. This word comes up a lot in the world of marketing and online analytics. But what exactly are those cookies? And are there different types of cookies?

We can no longer ignore it: our society runs on and is about data. From small to large amounts of data, data about our purchasing behaviour, our health, our WhatsApp messages and our political preferences: data is used to make our lives easier, more fun and more predictable. Sounds good, right?

We set up our own foundation, through which we work for social impact on a pro bono basis. Consultancy.co.uk wrote an article about it.

With our variable in the Google Tag Manager Community Template Gallery it is easy to start using all the new ecommerce analytics capabilities that Google Analytics 4 offers while fully supporting the 'old' enhanced ecommerce of Universal Analytics. Find out how the variable works.

Digital Power has grown rapidly in recent years and the end seems far from in sight: "In the next three to four years, we will double in size," says René. The rapid advance is accompanied by further professionalisation, including of the organisational structure. This is why the data specialist has now appointed a management team to properly facilitate its growth ambition. Consultancy.nl interviewed René de Boer about this.

The Neuron provides a programmatic bidding platform to plan, buy and manage digital Out-Of-Home ads in real-time. They asked us to predict the number of expected impressions for digital advertising on billboards in a scalable and efficient way.

The outbreak of the corona pandemic in early 2020 has turned the world upside down. In addition to countless infections, hospitalisations and deaths, we also saw an outbreak of violence in many countries. Citizens took to the streets, sometimes violently, to protest against the measures taken, but domestic violence also increased in many places and fear and frustration played a role in racism.

In October 2021, we celebrated our first lustrum at the SS Rotterdam. Watch the aftermovie to gain a good impression of our team spirit.

Dienst Testen is a crisis organisation created during the corona pandemic. Under the banner of the Ministry of Health, Welfare and Sport (VWS), Dienst Testen ensures that everyone in the Netherlands can be tested quickly and reliably. Dienst Testen does this in collaboration with the municipal health services (GGDs) and laboratories. To quickly gain insight into the corona test figures in the Netherlands, Dienst Testen asked us and a number of other data consultancy parties to create dashboards in collaboration.

KPN's Team Digital wondered whether more value could be gained from their existing customers. Using the available data, we looked at where – within the existing online customer journeys – there were opportunities for cross-selling and upsell.

For some time now, we have been assisting PostNL's customer service department with the optimisation of their online service & contact environment. Various pilots showed that there was also a lot of potential in improving the offline service.

Since its foundation, Digital Power has been going fast. The Amsterdam-based agency is growing like crazy and has a long list of well-known names among its clients. However, one thing remains the same: data may be the specialism, but in the end it is all about the people. "From an unknown player we have grown into the data partner of many companies, but our team still feels like a family", says Business Manager Erik van der Kooij.

In our field we are regularly asked whether we want to help organsations to work data-driven. To answer and help with this, it is important to understand how we look at the explanation of data-driven working. At Digital Power, we assume that data-driven working is equivalent to making decisions based on data. Although this may seem like a simple description, there is much more to it!

Before downloading a new app, consumers often look at the app's rating. This is shown in stars with 5 stars being the highest rating. What does the app rating mean for your organisation? And for your users? The app rating is a metric that accurately reflects the tension field between marketing and product. While the importance of a high rating is obvious, a shortcut can be taken on the way to it. How does your organisation use the app rating?

Good service is important for customer satisfaction and loyalty and therefore very valuable for companies. Many companies offer services digitally. Customers can then find information about a product via a website or app. Optimising this digital 'service environment is best achieved with the help of data.

When your candidate journey ends and you join us, your employee journey begins. You will be invited to the office to sign your contract and then it's the days countdown to your first day at work!

At the 'MKB Data Science Top 50', 50 agencies competed for the title 'the fastest-growing SME data science agency in our country'. Even before the event, we heard that we were in the top 3! During the Den Bosch Data Week, Marieke got to pitch our organisation.

On 24 January 2020, the Office Warming & Data Drinks took place. We invited our guests to have a nice drink at our brand new office to toast the new year together. It was a very successful party!

Whereas conversion rate optimisation (CRO) used to be mainly in the E-commerce focus, we now see its application in all kinds of forms and fields. The focus here is on improving a particular conversion goal. Whatever your goal is for your organisation or team, CRO requires a good approach. This e-book will help you get started.

Is your organisation's backlog of the development teams overcrowded? Then you may be of the opinion that investing in Customer Experience (CX) specialists is not a good idea at the moment. This is based on the assumption that the CX team will come up with suggestions for improvements for the website/app and therefore 'burden' the development backlog even more. Yet there is definitely added value in investing in a CX specialist, even when there is high pressure on the development capacity. PRECISELY when there is a high pressure on the development capacity…

Every day, we collect data. Think of customer data, website visitor behaviour, information about conversions through all your off- and online channels and the performance of different teams within your organisation. But how do you use that data effectively?

Do you want to get more out of your conversion rate optimisation process, or do you want to know which pitfalls there are and how to avoid them? This blog article contains 5 tips on how to professionalise your CRO process so that you can get more value out of it.

It is now clear to most companies: data-driven decisions by Data Science add concrete value to business operations. Whether your goal is to build better marketing campaigns, perform preventive maintenance on your machines or fight fraud more effectively, there are applications for Data Science in every industry.

In June 2020, Sander became part of our team. Although he started in the middle of corona time, he soon noticed that he was greatly stimulated to make contact with his new colleagues. This largely came naturally as part of our onboarding program: "This matched perfectly to my needs: I started calling many colleagues myself to get acquainted! "Read how Sander designs his own training as a data engineer."

You have worked with your product team on developing a new product. You have certain expectations of how users will use the product. The only question is: is this really the case? Are they using the product as you imagined? Who is using the product and who is not? In this article we discuss the Product User Activity Model. This model gives you more insight into the current and potential use of your product to take targeted action for growth.

Basically, Data Engineers work on data pipelines. These are data processes that can retrieve data from a certain place and write it in somewhere. In this article you can read more about how data pipelines work and discover why they are so important for a solid data infrastructure.

Vesteda was curious if social listening – monitoring and analysing social media discussions about a brand, competitors, products or hashtags/keywords – could add value to the organisation. To this end, we started a project that consisted of two parts: exploring possibilities for social listening in the Corporate Communication department and applying social listening in an ongoing Data Science project.

Working in a data-driven way helps you make better decisions. The better your data quality, the more you can rely on it. A good data architecture is a basic ingredient for data-driven working. In this article, we explain what a data architecture is and what a Data Architect does.

Data is increasingly being used to map customer journeys. Which makes sense, because we collect a lot of data in our analytics tool around the online part of the journey. A technology that can lead to valuable insights but is often forgotten is process mining.

If you use BigQuery, whether or not in combination with Google Data Studio, it is useful to keep track of your query costs. You also want to know which queries contribute the most to this. In this article we explain how your BiqQuery costs are generated and how you manage them as efficiently as possible.

The Municipality of Utrecht collects a lot of data from contact moments with citizens. This includes anonymous visitor behaviour on the website and online applications, but also phone calls to the Customer Contact Center, messages via webcare and physical appointments at the municipal desk.

Digital Power is growing fast: our team quadrupled between 2016 and 2020. We have transformed from a small, unknown player into a mature data partner for many Dutch companies. Our team feels like a family where every member would grant each other the world if they could. But why is that, and more importantly, how do we maintain this as we continue to grow?

DIGIWEDO specialises in designing and developing responsive websites, web shops and web applications for SMEs (MKB). They regularly receive questions from customers about how to collect, visualise and/or analyse data in the right way. DIGIWEDO does not yet offer any services in the field of data. They asked us to think about how they could expand their existing services when it comes to advice in the field of data-driven working. Within a week, using our data pressure cooker we proposed a clear plan that helps DIGIWEDO to meet customer needs.

Are you going to make decisions based on data? Then you have to ensure that your data quality is in order. Good documentation according to a clear process is essential here. Why and how? You can read it in this article.

When are user goals optimally supported by a digital environment? Everyone has an idea about this, for example 'a pleasant purchase flow' or 'easy login'. How effectively you support the user is challenging to measure. However, it is everything that determines the success of your digital environment. To help you measure your success, or to check if something is missing in your current framework, we share our Customer Experience (CX) pyramid.

Eneco customers can enter into or change an energy contract via the website, but also purchase a charging station or hire an energy coach, for example. Eneco wanted to bring in more expertise regarding the field of digital analytics. We helped Eneco find an extra Web analyst with whom this ambition could be fulfilled.

Tuesday, 3 March 2020, was known as Super Tuesday, the day on which several American states vote simultaneously for the Democratic presidential candidate. We use this day as a case for the application of Social Network Analysis. This example is about elections, but you can also apply the same method to a commercial case where you replace the names of the candidates with, for example, different brand names.

Our team follows the news about the corona dashboard of the Dutch National Institute for Public Health and the Environment (RIVM) with great interest. Creating such a dashboard is quite easy if the data is available. But how do you analyse and interpret it? Our Data Analysts will explain it to you.

The Corona measures are a much discussed topic on Twitter. The crisis team not only fights against Corona's effects on public health, but also tries to maintain legitimacy for the decision to keep certain measures in place among the public. With this practical case we explain how you can make public opinion on Twitter transparent with Social Network Analysis.

If your organisation is active on social media and you want to optimise the online strategy, you need to know what is happening online around you and the impact of your activities. Social Network Analysis can help you with that. We explain what it is, how it works and the purposes it serves.

RNW Media builds online communities in countries with limited freedoms. In these communities, young people can read and discuss sexual and reproductive health and rights (SRHR) and civil rights. In addition, RNW Media is working on advocacy – putting the interests of young people on the map with governments.

There's no denying it. We all work with data and we generate huge amounts of new data every day. The data on our supermarket customer card, the disposal of household waste at the smart container, checking in with public transport, the number of hours our TV is on or refilling our parking meter. But how do you use that data effectively?

In times of the coronavirus (COVID-19), a good overview of the patients in the scaled-up intensive care of the Utrecht medical centre is vital. Employees must be able to view patient characteristics, the most current lab readings and the course of patients' vital signs at a glance. In addition, up-to-date insight into the bed occupancy per department and the capacity of the nursing staff is required. We immediately got started to provide the necessary insights for UMC Utrecht. As a way of also contributing in these times of crisis, we offered our hours free of charge.

RNW Media is an NGO that focuses on countries where there is limited freedom of expression. The organisation tries to make an impact through online channels such as social media and websites. To measure that impact, RNW Media drew up a Theory of Change (a kind of KPI framework for NGOs).

Univé is the only Dutch insurer with a website, App and physical stores. They therefore follow an omni-channel strategy. According to its own '1 digital front door principle', the insurer also wanted to offer customers the opportunity to take out/change insurance policies and report damages via the App. They asked our Data Analysts to make the new funnels measurable.

A tag management system such as Google Tag Manager (GTM) enables you to measure visitor behaviour on your website. You can also implement marketing pixels (such as Google Ads and Facebook) and cookie banners via this platform. This article gives you tips to keep in mind when setting up GTM. This allows you to collect reliable and usable data, and you will be less dependent on your web developers.

KLM Digital Studio builds innovative digital solutions to make working at KLM more efficient, effective and enjoyable. One of the teams within Digital Studio, the Service Design team, is concerned with user experience. They conduct user research, build designs and test design ideas for new digital solutions. KLM asked us to provide insight into the impact of this team on the UX of its internal tools.

On the one hand, large amounts of available data are wonderful: after all, you can learn a lot from it. In practice, however, many organisations collect much more data than necessary. They often have so much information that they don't know what to look for. Or relevant data is actually collected, but it is not used optimally as input for decisions.

Venturn's consultants are active in the maritime and logistics sectors. The service provider itself organises soft skills training for their employees. In addition, there was a need for training in the field of data-driven work. Venturn asked us to develop tailor-made data training.

Fietsvoordeelshop has seven physical stores and a webshop. It is one of the most successful bike shops at the moment. In the field of data, the bicycle shop mainly worked with Excel. This means that a lot was done manually, every week. Due to the growth of the organisation and the increasing number of processes, the Excel file became increasingly large and unclear. Fietsvoordeelshop asked us to demonstrate with a data pressure cooker of five days that data-driven work could be of added value.

Consultancy.nl interviewed our colleagues Marieke and Jasmijn about their jobs as data professionals in our team. How did they get into this profession, what makes Digital Power unique and how do they feel about working in a world that is still originally seen as a 'man's world'?

From 'ethical data to doing' is easier said than done. Some of the ethical considerations in the field of working with data are laid down in the Privacy Act (GDPR). Depending on the context, there are many more questions to ask ourselves. If something is legal, this does not automatically mean that it is also ethically responsible.

Nuon became Vattenfall in October 2019. The rebranding was a good reason to optimise Analytics. There was a renewed focus on applying insights from user data in the Mijn Vattenfall environment. The data collected for this was not always reliable. In addition, there was insufficient knowledge and capacity within the department to maintain the Analytics. The energy supplier asked for our help to support them in re-establishing the tagging and analytics of Mijn Vattenfall.

The Internet of Things (IoT) system from Philips Hue, part of lighting manufacturer Signify, includes a mobile app. This allows end users to control their smart-home lamps both locally and remotely. They rate their experiences with the mobile app and the rest of the IoT system via Google Play or the App Store. Due to the large number of ratings and reviews, it is time-consuming to analyse them manually and recognise recurring themes.

Within KPN, one team is responsible for the implementation of Adobe Analytics, the Digital Performance team. Due to the working method that had developed before the formation of this team, the specialists did not work together optimally.

KLM employees work with various applications on a daily basis. For example, the ground staff uses Appy2Help. This digitises work processes and supports employees in answering all questions from passengers. iMech helps to free up more time for maintenance instead of administration and the intranet is my. klm is the starting point for everyone within KLM to find information. KLM asked us to support various teams in developing good applications using insights from user data.

Following a reorganisation and introduction of new strategic propositions, the main targets on the Consumers' Association website were no longer structurally maintained. Several reports from different systems were circulating. Different teams also worked on various, sometimes conflicting objectives. Working with Deloitte, we provided insight into website achievements in an accessible way and instituted a process for continuous improvement of these achievements.

As Customer Experience Specialists at Digital Power, we regularly come up with 5 metrics that help us measure user quality. With this we are taking the first steps in optimising the Customer Experience. We are happy to walk you through all 5 of them. Are you going to use them from now on to analyse the user experiences of your product or service?

The Digital Power Customer Day 2019 was a successful day with our relations! With the theme 'don't participate, but do', a great programme of different types of sessions was put together. We look back on the day with pleasure and are already looking forward to next year's Customer Day!

More and more organisations are getting started with data science. A logical consequence of this is clearly a growing number of related vacancies. But how do you set up a useful job description for a data scientist – and mostly: how do you actually pick the right one? We're giving you some hints on what to do, and what not.

Every company collects data. But what exactly is data analytics? Why do companies collect data? Why are they investing in data analytics? And what can you do with it yourself? Let us explain.

The introduction of the new privacy law (GDPR) in 2018 has ensured that many organisations put privacy high on the agenda. In this article you can read about the 5 ethical risks of working digitally and using data. We also share a concrete solution: the Responsible Data Framework.

When we talk about Customer Experience, we mean virtual assistance in the form of voice and chatbot applications. It is expected that these will make interaction with the customer more accessible and easier. Companies like to go along with these kinds of innovative trends to improve their services. Is this indeed what Customer Experience Optimisation is all about?

Residential investor Vesteda is working on a new website. If an available rental home has a garden, the location of the garden must be listed on the webpage of that home. This information was not yet available in the database. We were instructed to determine the location of the garden based on the coordinates of the homes.

More and more organisations are aware of the impact of the customer experience on business results and competitiveness. Research shows that 84% of organsations prioritise customer experience more than they did two years ago. In fact to 76%,  it is high or top priority. Further research shows that the customer experience is essential to the marketing strategy according to CMOs.

Organisations wanting to get started with data quickly ask for Data Science solutions. Data Science is often seen as the holy grail of data-driven working. But what does a successful Data Science project actually look like in practice? And how can it serve your organisation? In this series of articles, we take you through all the elements you need to achieve success for your organisation with Data Science.

Data analysis leads to clear, action-oriented insights that ensure the right decisions are made. At least, that's how it should go. To the frustration of many Data Analysts, they view carefully presented insights but little reflected in concrete actions.

RetailTrends is a family business with a media platform for retailers. Over the years, the company has developed from a publisher of a single print magazine to a multimedia platform. This consists of two websites with news and background articles about the industry; a print magazine; an online magazine; and events. Interested parties are kept informed via various newsletters and social media channels. Some of the content is only accessible to members.

Fair Wear is a non-profit organisation that aims to improve the working conditions of employees in garment factories. The NGO has collected a lot of documentation about its activities in recent years, for example in the form of reports from a complaint line for factory employees, reports of audits that check whether factories comply with the guidelines, and reports of training for factory employees. This information is stored as typed text, usually in Word or PDF format.

An increasing number of people are traveling by public transportation. Several stations in The Netherlands are being rebuilt or renovated to keep up with the growing number of train passengers. For the rebuilding and layout plans, information was needed on station traffic. NS Stations also wanted to improve transfer safety in collaboration with ProRail.

The Van Gogh Museum is the most visited museum in the Netherlands. More than 2.2 million people visited the museum in 2017. Data is collected from all those people. Data from the website and other online marketing channels, but also offline data from ticket sales at the box office, for example.

In the tight labour market, professionals no longer choose their new employer only because of the employment conditions. Increasingly, they decide whether or not to come on board and stick around based on employee experience. The 'employee experience' is therefore important in all phases. Not only at the recruitment and selection level, but also, for example, when processing a claim.

ONE Business websites allow users to buy subscriptions to various magazines. The online sales funnel can hereby be dynamically divided for each offer. For example, it is possible to give users free term choices or to limit them to a specific offer. Because the sales funnel is dynamic, it is impossible with the standard Google Analytics implementation to gain good insight into the customer journey. ONE Business asked us to provide insight into where people opt out and why. This will enable them to optimise the funnel for more online conversions.

Organisations collect as much data as possible to map out the Customer Journey. After analysis, this combination of quantitative and qualitative data provides insight into the what and why of customers or visitors. These insights should prompt action. It is important to communicate the insights well, so that the right actions are taken. You can do that with storytelling.

Publisher Malmberg collects a lot of offline and online data. More and more educational institutions are using online licenses in addition to (or instead of) printed teaching materials. To properly make use of this, Malmberg uses monthly reports. The in-house data team compiles these as input for specific departments. Malmberg asked us to strengthen this team and make the internal processes around data more efficient.

Residential investor Vesteda is working on a new website. This must offer (potential) tenants and B2B customers, such as investors and pension funds, an optimal online experience. Buyer personas of the various B2C target groups had already been developed. Together with Vesteda, we also started to map out the B2B target groups. In addition, together with the customer, we developed the optimal customer journeys for the most important buyer personas.

A Smart Security Scan is a tool that allows you to test the security of websites. The reports showed that something went wrong in the flow where people have to verify their IP address to be able to scan. We went looking for a solution. We also gave tips to optimise online conversion.

'How do we make our app more accessible to people from Vietnam?' During a Learning @ Location Day, our multi-disciplinary team of data professionals worked on this Oxfam Novib challenge.

Elsevierweekblad.nl is an online platform with news, opinion and background information. Various authors write articles on a variety of relevant topics on a daily basis. Elsevier Weekblad wanted to get a better grip on the content formula behind this. This required insight into the extent to which the types of content contribute to reach, engagement and sales of subscriptions.

'How do we reduce the number of calls to customer service asking: where is my package?' During a Learning @ Location Day, our multi-disciplinary team of data professionals worked on this PostNL challenge.

'How do we extract more relevant insights from our data using Google Analytics?' During a Learning @ Location Day, our multi-disciplinary team of data professionals worked on this Nespresso challenge.

To have a good overview of the results of multiple websites at the same time, you need a clear structure as a basis. RNW Media has several project websites, some of which are available in different languages. Our own web development team is responsible for the build and maintenance of this. They set to work with a building block model for building new websites. We were asked to provide a structural solution for measuring all websites.

Various departments within Univé made decisions based on data from multiple data sources and separate reports. As a result, each department made decisions based on different information. The departments were also not always aware of each other's performance. We investigated how the integration of the data sources using the Microsoft Power BI visualisation tool could improve decision-making.

Vodafone started a 3-month 'digital boost' project with the aim of improving the conversion of the online shop. The project team consisted of external digital professionals, each with their own specialism. As part of this project, we set up an A/B test environment with the aim of improving the user experience and thus increasing conversion.