In this monthly series, we share the latest trends, product updates and industry insights in AI, data and analytics that are most relevant to you. We look beyond the update itself and explain what these developments could mean for your organisation,…
Monthly Digital Insights – October 20262026 is a special year for the Digital Power team, as several employees celebrate their tenth work anniversary at the consultancy. We spoke to four of them about what has kept them at Digital Power all these years.
Four professionals reflect on ten years at Digital PowerPiano is evolving from a digital analytics platform into an AI-driven analytics and activation platform. At Piano Academy 2026 in Amsterdam, we saw how conversational analytics, contextual data and AI integrations are making data more accessible and…
Piano Academy 2026: Three developments shaping the future of digital analyticsMost data strategies do not fail on paper, but when it comes to putting them into practice: in the gap between the ambition set out in the boardroom and what the organisation actually does with data on a day-to-day basis. This is the first article i…
Why your data strategy ends up gathering dustInsurer Univé wanted to improve customer satisfaction and reduce pressure on its customer service team by handling more customer questions directly through the chatbot. However, the existing scripted chatbot struggled to deal with different types of…
Univé: 132% more customers fully supported with conversational AIIn this monthly series, we share the latest trends, product updates and industry insights in AI, data and analytics that are most relevant to you. We look beyond the update itself and explain what these developments could mean for your organisation,…
Monthly Digital Insights – September 2026Artificial intelligence is becoming a structural part of how you work with data. Predictive models, generative AI and automated decision support are no longer experiments. They can be part of daily operations. At some point, you reach a critical que…
Which BI tools are most ready for AI?The Municipality of The Hague wanted to use data-driven experiments to improve its services, for example by optimising the website so residents could complete more tasks independently. The web analytics team also wanted to make its contribution to t…
Municipality of the Hague: Better online services through a scalable experimentation programmeBy 2028, the world will generate 394 zettabytes of data a year, more than double the roughly 181 zettabytes produced in 2025 (IDC, cited by TechTarget). If you work in energy, you'll feel this shift more than most. Much of that data won't come from …
From smart meter data to real-time decisionsRetailer EyeCare Groep made the transition from an external to an internal marketing dashboard. This immediately served as the starting point for working more actively with data. Using a central dashboard as a basis, we guided the marketing team tow…
From dashboard to data-driven working: marketing team EyeCare Groep takes control of its own data