At Digital Power, you never face a challenge alone. You have the opportunity to share knowledge and experiences with a team of like-minded colleagues on whom you can rely at all times. Whether you are a young professional or have been in the business for years: your input and feedback are always appreciated.
Your personal development is top priority
As part of the Digital Power team, you continuously work on your knowledge, hard- and soft skills. Throughout the year, you will attend various training courses on tooling, methods and personal development. You develop rapidly using the development plan you draw up in consultation with your manager.
As a consultant in our team, you have a job in which you can fully develop yourself. You will attend training courses, but will also have access to a unique team of passionate colleagues who are happy to help you. This ensures that your clients will always have someone with up-to-date knowledge and the right skills to meet their challenges.
Want to take up these kind of challenges?
Data-driven optimisation of offline customer service
For some time now, we have been assisting PostNL's customer service department with the optimisation of their online service & contact environment. Various pilots showed that there was also a lot of potential in improving the offline service.
Provide insight into cross-sell and upsell opportunities
KPN's Team Digital wondered whether more value could be gained from their existing customers. Using the available data, we looked at where – within the existing online customer journeys – there were opportunities for cross-selling and upsell.
Making impact measurable
The Designathon Works foundation organises Design Hackathons (Design-a-thons) for children aged 8 to 12. The target? Teaching children from all over the world skills to become a 'changemaker'. They are challenged to design solutions for a better world, for example to combat climate change. From the Datahub, we helped Designathon Works fine-tune the impact measurements free of charge. We also made a first move towards automating data collection, analysis and visualisation.
Central data storage with a new data infrastructure
Dedimo is a collaboration of five mental healthcare initiatives. In order to continuously enhance the quality of their care, they organize internal processes more efficiently. Therefore, they use perceptions from the data that is internally available. Previously, they acquired the data themselves from different source systems with ad hoc scripts. They requested our help to make this process more robust, efficient and to further professionalise it. They asked us to facilitate the central storage of their data, located in a cloud data warehouse. The goal was to set up the data infrastructure within this environment, since they were already used to working with Google Cloud Platform (GCP).
Data-driven work in a crisis organisation
Dienst Testen is a crisis organisation created during the corona pandemic. Under the banner of the Ministry of Health, Welfare and Sport (VWS), Dienst Testen ensures that everyone in the Netherlands can be tested quickly and reliably. Dienst Testen does this in collaboration with the municipal health services (GGDs) and laboratories. To quickly gain insight into the corona test figures in the Netherlands, Dienst Testen asked us and a number of other data consultancy parties to create dashboards in collaboration.
Data-driven website optimisation
The well-known Dutch band HAEVN was unable to perform due to the corona measures. In order to make the most of their time, they wanted to optimise their new website and webshop. They sell merchandise, CDs and LPs through their Shopify webshop. Fans can also download concert films there. The HAEVN team themselves had little knowledge of data-driven website optimisation and asked us for help.
Implementation of Google Analytics 4
An interest group for homeowners offers a wide range of content and services on its website that can be closed online. In order to serve its website visitors in the best possible way, interactions with the services, funnels and content pages must be properly measured. They already did this with our support, with Universal Analytics (GA3). To be well prepared for the future, they asked us to implement Google Analytics 4.
A well-organised data infrastructure
FysioHolland is an umbrella organisation for physiotherapists in the Netherlands. A central service team relieves therapists of additional work, so that they can mainly focus on providing the best care. In addition to organic growth, FysioHolland is connecting new practices to the organisation. Each of these has its own systems, work processes and treatment codes. This has made FysioHolland's data management large and complex.
Data-driven web and customer experience optimisation
Eneco customers can enter into or change an energy contract via the website, but also purchase a charging station or hire an energy coach, for example. Eneco wanted to bring in more expertise regarding the field of digital analytics. We helped Eneco find an extra Web analyst with whom this ambition could be fulfilled.
Better service with the help of data
The Municipality of Utrecht collects a lot of data from contact moments with citizens. This includes anonymous visitor behaviour on the website and online applications, but also phone calls to the Customer Contact Center, messages via webcare and physical appointments at the municipal desk.
A new tagging structure for the App and website
Univé is the only Dutch insurer with a website, App and physical stores. They therefore follow an omni-channel strategy. According to its own '1 digital front door principle', the insurer also wanted to offer customers the opportunity to take out/change insurance policies and report damages via the App. They asked our Data Analysts to make the new funnels measurable.
Analysis of ratings and reviews of the Philips Hue app
The Internet of Things (IoT) system from Philips Hue, part of lighting manufacturer Signify, includes a mobile app. This allows end users to control their smart-home lamps both locally and remotely. They rate their experiences with the mobile app and the rest of the IoT system via Google Play or the App Store. Due to the large number of ratings and reviews, it is time-consuming to analyse them manually and recognise recurring themes.
A structured, scalable tag plan for Mijn Vattenfall
Nuon became Vattenfall in October 2019. The rebranding was a good reason to optimise Analytics. There was a renewed focus on applying insights from user data in the Mijn Vattenfall environment. The data collected for this was not always reliable. In addition, there was insufficient knowledge and capacity within the department to maintain the Analytics. The energy supplier asked for our help to support them in re-establishing the tagging and analytics of Mijn Vattenfall.
Digital transformation for cross-channel customer experience using data.
The Van Gogh Museum is the most visited museum in the Netherlands. More than 2.2 million people visited the museum in 2017. Data is collected from all those people. Data from the website and other online marketing channels, but also offline data from ticket sales at the box office, for example.
Data knowledge and skills for society
At Digital Power, we’re aware of the many opportunities data has to offer. We enjoy working together with a diversity of clients to help them transition from data to action. But our ambition doesn’t end there. As the data partner, we want to make our data knowledge and skills accessible to everyone – including society and civil society organisations. That’s why, in 2021, we founded the Digital Power Datahub foundation.
Are you comfortable with these core values?
For example, for some, togetherness means being accessible and always ready for colleagues, while others are mainly drawn to this theme by the fun we have together.
We are allowed to be who we are and do not all have to do and think the same. Differences are allowed! The very fact that we are all comfortably ourselves makes us so good together!
Curious how these themes came about? Read it here.
View our vacancies
Technical Web Analyst
By means of tagging, ensure that our clients' websites and their usage are tested with high data quality.
Visualise the insights from your data analysis in dashboards and reports.
Customer Experience Specialist
As a Customer Experience Specialist, you will use your customer, research, and translation skills to make an impact by optimizing and developing products, customer journeys, and strategies. Thereby, you actively work on transforming the organizations that you work for.
Combine multiple data sources and perform statistical analyses. Directly translate the trends and relationships you see into concrete action points.
Trainee Tracking & Analytics