How to translate user problems into valuable solutions

Masterclass together with WUA

Video
Customer Experience

Youp van der Graaf

Data Analytics & CX Consultant

45 min

05 Dec 2023

In this (Dutch) online masterclass, Youp van der Graaf and Michiel Cassee (WUA) reveal the art of translating user problems into valuable solutions.

During this masterclass you will learn:

How to find out which metrics to focus on in the organisation to drive value;
How user insights help you work on the right solutions;
How to determine the value of your offered solution to your users.

Whether you are a (product) manager, marketer or UX professional, this masterclass offers insights and tools that are directly applicable in your professional context.

Watch this master class and discover how to identify user problems and translate them into solutions that add real value.

Receive the (Dutch) masterclass in your mailbox

Youp's rich experience, including consultancy at KPN, Nike, ANWB and Bol.com, comes to life in his approach to turning data into impactful decisions and tangible solutions.

Youp van der Graaf

Data Analytics & CX Consultant

As a consultant at WUA, Michiel helps organisations with online conversion increase and service improvement by benchmarking Customer Experience.

Michiel Cassee

Digital Research Consultant at WUA

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