Call reduction thanks to digitisation of customer service
PostNL
- Customer case
- Data Analytics
- Data projects
René de Boer
CEO
3 min
27 Oct 2017
'How do we reduce the number of calls to customer service asking: where is my package?' During a Learning @ Location Day, our multi-disciplinary team of data professionals worked on this PostNL challenge.
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Our CEO René would be happy to talk to you about what we can do for you and your organisation as a data partner.
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