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In conversation with the commercial team

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collega's in gesprek
Marloes-marketing-manager
Marloes de Bruin
Marketing Manager
3 min
28 Oct 2022

To provide the services of Digital Power in the best possible way, we need consultants and also staff: Digital Power has a marketing team, recruitment team, financial team and a commercial team. The commercial team consists of the Commercial Manager, Business Managers and Account Managers. But what exactly do you do as a member of the commercial team? And what is the difference between an Account Manager and a Business Manager? Listen to the podcasts or find out in the article below.

What does a working week look like?

Reimer and Stefan tell us that the week starts with a week opening: "On Monday, we always kick off the week with the commercial team, in which we discuss all the week's challenges. "

In addition, there is also a week closing every week, says Stefan: "At the end of the week, we reflect on the week. Did your week go as you expected? Which actions have been carried out, and which activities will you carry over to next week? "

The rest of the week actually looks very different: we regularly work at the customer's office, at home or the office at Digital Power.

What do you do on a working day?

On a working day, the Business Managers are mainly concerned with finding new customers and managing the existing ones. They do this together with consultants and other Business Managers. In general, the managers spend a lot of time engaged in conversation and preparing quotations.

Apart from keeping very busy with the customer, Business Managers are, of course, also busy with the consultants. Stefan says the following about this: "Consultants are on assignment, so you have catch-up calls with consultants to check how their assignment is progressing. "

How do you find new customers?

You have a lot of leeway here: "I make efficient use of my LinkedIn network and call for open vacancies," says Reimer. In addition, they connect with potential customers through events and marketing leads.

What does an Account Manager at Digital Power do?

As an Account Manager, you start by building a customer base. The Account Manager looks for new customers, challenges and opportunities. You try to convert this to an assignment. If that is successful, you will also manage relationships with these customers. Stefan says: "You are responsible for your own portfolio: setting it up, then expanding and maintaining it. "

What is the difference between a Business Manager and an Account Manager?

As a Business Manager, you are mainly concerned with managing your existing customers. As an Account Manager, the focus is more on finding new customers. Reimer states: "You will notice that it can go quite quickly. When you have built up a customer base, you spend a lot of time managing these customers and have less time to look for new ones. "

Another difference between the two functions is that a Business Manager also focuses more on 'operational' functions within Digital Power. Think of conducting job interviews, onboarding new colleagues or setting up a new proposition in collaboration with colleagues. The new Account Manager only focuses on sales.

With us, you start as an Account Manager, and you can then choose whether you want to become a Business Manager and focus more on existing customers and operational tasks or whether you want to focus on bringing in new customers.

What skills should an Account Manager have?

You should especially be motivated to learn more about data. You must also be able to speak easily and be sincere. "You don't always have to maintain a sales role, but you have to be able to have in-depth conversations with customers and consultants in order to look for the challenges and the exact requirement," says Reimer. "You will notice that you cannot give a standard presentation. "

Stefan adds that it is important to be flexible: "Sometimes you have several customers who need something at the same time, or sometimes we know very clearly what a customer needs, but the solution is not immediately available. So you have to be flexible in your collaboration with your colleagues. "

Finally, it is important that the Account Manager welcomes a challenge. "At Digital Power, we have a lot of in-house expertise, and the data domain is also vast. Basically, you are solving a puzzle together with the consultant and customer. A great - but certainly also a complex - challenge," says Reimer.

Why do you think someone should work at Digital Power?

Reimer: "We are in a hugely growing market. You notice that we genuinely deliver quality, which means that you are having fun conversations with the customer. It is certainly not easy, but a really cool challenge. In addition, you can grow very quickly with us. We consist of a fun, young team with great social gatherings, play table football and have a team outing every quarter. Finally, the flexibility of either working at home, at the Digital Power office or on-site with the customer is great. "

Stefan: "For me, Digital Power is a unique workplace where you can be yourself and where you are given the space to develop yourself. This applies both on a technically and personal level. You can get many things done with us, and you are given the time and space to do so. In addition, it is always pleasant, both during the sales meetings and throughout the day. You can always call a colleague or ask for feedback. The Friday afternoon drinks and the Digital Power parties are really cool, and I hardly ever miss one.

Are you also looking for a job where you can fully develop yourself on a commercial level? View our job vacancies here or contact Reimer or Stefan!

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