KLM Digital Studio builds innovative digital solutions to make working at KLM more efficient, effective and enjoyable. One of the teams within Digital Studio, the Service Design team, is concerned with user experience. They conduct user research, bu…
KLM: Measurable impact Service Design team on UX internal toolsOn the one hand, large amounts of available data are wonderful: after all, you can learn a lot from it. In practice, however, many organisations collect much more data than necessary. They often have so much information that they don't know what to …
7 tips to start small with big dataVenturn's consultants are active in the maritime and logistics sectors. The service provider itself organises soft skills training for their employees. In addition, there was a need for training in the field of data-driven work. Venturn asked us to …
Venturn: Data training at the Digital Power Data AcademyFietsvoordeelshop has seven physical stores and a webshop. It is one of the most successful bike shops at the moment. In the field of data, the bicycle shop mainly worked with Excel. This means that a lot was done manually, every week. Due to the …
Fietsvoordeelshop: the proven added value for FietsvoordeelshopConsultancy.nl interviewed our colleagues Marieke and Jasmijn about their jobs as data professionals in our team. How did they get into this profession, what makes Digital Power unique and how do they feel about working in a world that is still orig…
What is it like to work at Digital Power?From 'ethical data to doing' is easier said than done. Some of the ethical considerations in the field of working with data are laid down in the Privacy Act (GDPR). Depending on the context, there are many more questions to ask ourselves. If somethi…
RNW Media: Responsible data collection and processingNuon became Vattenfall in October 2019. The rebranding was a good reason to optimise Analytics. There was a renewed focus on applying insights from user data in the Mijn Vattenfall environment. The data collected for this was not always reliable. In…
Vattenfall: A structured, scalable tag plan for Mijn VattenfallThe Internet of Things (IoT) system from Philips Hue, part of lighting manufacturer Signify, includes a mobile app. This allows end users to control their smart-home lamps both locally and remotely. They rate their experiences with the mobile app an…
Signify: Analysis of ratings and reviews of the Philips Hue appWithin KPN, one team is responsible for the implementation of Adobe Analytics, the Digital Performance team. Due to the working method that had developed before the formation of this team, the specialists did not work together optimally.
KPN: Standardise Adobe Analytics implementation for complete insight into the customer journeyKLM employees work with various applications on a daily basis. For example, the ground staff uses Appy2Help. This digitises work processes and supports employees in answering all questions from passengers. iMech helps to free up more time for mainte…
KLM: Product analytics for essential insights into usage and usability