The outbreak of the corona pandemic in early 2020 has turned the world upside down. In addition to countless infections, hospitalisations and deaths, we also saw an outbreak of violence in many countries. Citizens took to the streets, sometimes viol…
PeaceTech Lab: The COVID-19 Violence TrackerIn October 2021, we celebrated our first lustrum at the SS Rotterdam. Watch the aftermovie to gain a good impression of our team spirit.
5-year anniversary Digital PowerDienst Testen is a crisis organisation created during the corona pandemic. Under the banner of the Ministry of Health, Welfare and Sport (VWS), Dienst Testen ensures that everyone in the Netherlands can be tested quickly and reliably. Dienst Testen …
Dienst Testen: Data-driven work in a crisis organisationKPN's Team Digital wondered whether more value could be gained from their existing customers. Using the available data, we looked at where – within the existing online customer journeys – there were opportunities for cross-selling and upsell.
KPN: Provide insight into cross-sell and upsell opportunitiesFor some time now, we have been assisting PostNL's customer service department with the optimisation of their online service & contact environment. Various pilots showed that there was also a lot of potential in improving the offline service.
PostNL: Data-driven optimisation of offline customer serviceSince its foundation, Digital Power has been going fast. The Amsterdam-based agency is growing like crazy and has a long list of well-known names among its clients. However, one thing remains the same: data may be the specialism, but in the end it i…
Digital Power continues to grow fast but remains a familyIn our field we are regularly asked whether we want to help organsations to work data-driven. To answer and help with this, it is important to understand how we look at the explanation of data-driven working. At Digital Power, we assume that data-dr…
What is data-driven working?Before downloading a new app, consumers often look at the app's rating. This is shown in stars with 5 stars being the highest rating. What does the app rating mean for your organisation? And for your users? The app rating is a metric that accurately…
The 'app rating' as a metric for your product teamGood service is important for customer satisfaction and loyalty and therefore very valuable for companies. Many companies offer services digitally. Customers can then find information about a product via a website or app. Optimising this digital 'se…
Data-driven optimisation of your digital service environmentWhen your candidate journey ends and you join us, your employee journey begins. You will be invited to the office to sign your contract and then it's the days countdown to your first day at work!
How we onboard new colleagues