Nationale Jeugdraad is an umbrella organisation for 37 Dutch youth organisations. To gain a thorough understanding of youth behavior and opinions, they conducted a survey among a large group of young people. As they did not have the appropriate pers…
NJR: Rapid analysis of a survey with both closed and open-ended questionAn insurance company approached us to assist in shaping their data strategy. Their aim was to achieve their goals and provide a seamless customer experience across all touchpoints.
Insurance company: developing a commercial data strategyMerlin is the largest digital music licensing partner for independent labels, distributors, and other rightsholders. Merlin’s members represent 15% of the global recorded music market. The company has deals in place with Apple, Facebook, Spotify, Yo…
Merlin: Converting billions of streams into actionable insights with a new data & analytics platformAn essential part of Otis's business operations is the maintenance of their elevators. To time this effectively and proactively inform customers about the status of their elevator, Otis wanted to implement continuous monitoring. They saw great poten…
Otis: 20% fewer complaints thanks to data-driven maintenance reportsAgrico is a cooperative of potato growers. They cultivate potatoes for various purposes such as consumption and planting future crops. These potatoes are exported worldwide through various subsidiaries. All logistical and operational data is stored …
Agrico: Valuable insights from Microsoft Dynamics 365MS Mode & America Today used Universal Analytics (UA) for analysing their online stores. They had fully implemented e-commerce tracking, with KPIs such as transactions, average order value, and abandoned shopping carts visualised in Looker Studio.
MS Mode & America Today: Implementation of e-commerce tracking for Google Analytics 4There are currently a lot of developments surrounding Google Analytics, including user privacy (GDPR) and the sunset of Universal Analytics. For Miele X, the digital branch of Miele, GA4 was also one of the topics on their agenda as part of their bi…
Miele X: Transitioning from Universal Analytics 360 to Google Analytics 4 and Streamlining Data AnalysisValk Digital, an internet company, aimed to adopt a more data-driven approach. The marketing team was already discussing all the data weekly using an Excel spreadsheet, but due to manual data input, it was time-consuming and more likely to fail. The…
Valk Digital: optimisation of marketing activities through an integrated dashboardThe Municipality of The Hague was seeking a partner to assist them with their web analysis. In doing so, they had a central goal: to investigate the performance of their future new website and identify opportunities for further optimisation. They en…
Municipality of the Hague: Enhanced customer journey through process miningA Dutch telecom provider sought to examine and enhance their change management process using Lean Six Sigma. The objective was to maximise successful changes in hardware and software, evaluate risks, inform customers, and conduct assessments. The te…
Lean Six Sigma project for optimisation of change management process