What specific data challenges for banks and insurers do you solve?

We are experts in the following areas: Consolidate your data in a Customer Data Platform (CDP). This makes all data available in one central place and creates a single source of truth that is manageable. We combine qualitative (feedback tools, customer panels, interviews) and quantitative research (data analyses) to gain valuable insights. Ensure users' privacy and comply with privacy laws through a carefully set up of our systems. Keep cookie statements up to date and guide you on compliant data collection. Develop risk models to predict the probability of claims and determine the corresponding premiums.

How do you stay updated on new technologies?

The number of technologies and platforms available is constantly increasing. That is why we always educate ourselves through professional training courses, guest speakers and during our weekly meet-ups. This way, we are up to date with the latest developments and ready to learn new tools.

The data partner for banks and insurers

At Digital Power, we understand the unique data-related challenges of banks and insurers. Whether you want to streamline operations, improve customer experience or ensure data integrity and compliance, we are here to help!

Optimised marketing impact

Maximise the effectiveness of your marketing efforts, especially during critical periods like insurance renewals. We analyse marketing data to refine strategies and enhance customer engagement.

Seamless data integration

Simplify and integrate your digital systems into a Customer Data Platform to gain a holistic view of customer interactions across platforms. We ensure smoother operations and personalised customer experiences.

Enhanced risk management

Develop advanced risk models to predict and manage potential risks more accurately. From assessing location-specific risks to setting appropriate premiums, we help you make informed decisions.

Data compliance and security

Prioritise data quality and compliance with privacy regulations, including evolving European privacy laws. We establish robust data governance frameworks to safeguard customer information and maintain trust.

Securely search through confidential documents

Leverage our AI Document Explorer to aid your staff in accessing internal information and crafting standard customer emails efficiently.

Comprehensive data insights

Utilise feedback tools, customer panels, and qualitative data research to gain valuable insights. By combining these with quantitative analysis, you gain accurate and actionable data, empowering you to make informed decisions confidently.

How our clients experience our collaboration

univé logo

Wilbert Beelen, Product Owner

"In the two-and-a-half years I have now been working with Digital Power in my role as Digital Data Product Owner, I see them as an extension of our own capabilities. Digital Power's Technical Web Analysts are great at translating tactical questions into operational deployment. In doing so, they ensure that we optimise our digital activities based on available and relevant data.

In addition, as a spider in the web, the specialists help to translate commercial needs into technical developments, thus helping us embrace this towards the next phase of data maturity."

Challenges we can solve for you

Higher advertising ROI through conversion tracking strategy

Univé continuously analyses the impact of advertisements: how do they contribute to the intended goal? Ads are driven by the conversion of a (potential) customer applying for insurance. The challenge is that not everyone who applies converts into a customer with an insurance contract. All applications are called 'gross conversions'.

Fast and reliable internal information using AI Document Explorer

Financial institutions need to process large amounts of documentation. For this particular institution, an internal team facilitates this by, for example, creating summaries using text analysis and natural language processing (NLP). They make these available to the various business units. To conduct audits more efficiently, they wanted to develop a question-and-answer model to get the right information to them faster. When ChatGPT was launched, they asked us to create a proof of concept.

UX research for the expansion and optimisation of a banking app

A bank wanted to know whether it was desirable to add a new functionality to their app. This functionality already existed as a separate app from the bank app. Would merging the two apps bring extra value to users? Our researchers explored this via qualitative desirability study.

Developing a commercial data strategy

An insurance company approached us to assist in shaping their data strategy. Their aim was to achieve their goals and provide a seamless customer experience across all touchpoints.

Implementing a standardised digital data layer

ABN AMRO partnered with our team to create a standardised digital data layer, addressing challenges with uniformity, reliability, and efficiency in their migration to a new analytics platform. The new standard allows for consistent tagging of all online components, leading to improved tagging management and reliable digital data for future use.

Integration web and app data contributes to a 360-degree customer view

Univé is a Dutch insurance company that offers insurance, financial products, and services to both consumers and businesses. The company is focused on providing high-quality service and helping customers make responsible financial decisions. Since 2014, we have been working closely with Univé.

A new tagging structure for the App and website

Univé is the only Dutch insurer with a website, App and physical stores. They therefore follow an omni-channel strategy. According to its own '1 digital front door principle', the insurer also wanted to offer customers the opportunity to take out/change insurance policies and report damages via the App. They asked our Data Analysts to make the new funnels measurable.

Increased ROI in healthcare campaign thanks to improved insight

Various departments within Univé made decisions based on data from multiple data sources and separate reports. As a result, each department made decisions based on different information. The departments were also not always aware of each other's performance. We investigated how the integration of the data sources using the Microsoft Power BI visualisation tool could improve decision-making.

Want to make a well-informed decision?

We'd like to answer any questions you have!

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We are experts in the following areas:

Consolidate your data in a Customer Data Platform (CDP). This makes all data available in one central place and creates a single source of truth that is manageable.
We combine qualitative (feedback tools, customer panels, interviews) and quantitative research (data analyses) to gain valuable insights.
Ensure users' privacy and comply with privacy laws through a carefully set up of our systems.
Keep cookie statements up to date and guide you on compliant data collection.
Develop risk models to predict the probability of claims and determine the corresponding premiums.

At Digital Power, we value data quality and compliance with privacy regulations, including the evolving European privacy legislation. We establish robust data management frameworks to protect your data and maintain trust.

Our services also include helping you maintain compliance by updating cookie statements, advising on data collection and aligning your marketing strategies with privacy standards. We are happy to help you navigate complex regulations and protect your data effectively.

Want to know more?

Joachim will be happy to put you in touch with our data specialists!

Joachim van Biemen

Commercieel Manager Data Engineering+31(0)20 308 43 90 +31(0)6 23 59 83 71 joachim.vanbiemen@digital-power.com

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