Customer Experience Specialist

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  • Amsterdam
  • Den Bosch
  • 32 - 40 hours
Colleague explains using a whiteboard with post-its

As a Customer Experience Specialist, you will use your customer, research, and translation skills to make an impact by optimizing and developing products, customer journeys, and strategies. Thereby, you actively work on transforming the organizations that you work for.

Working as CX Specialist at Digital Power

You will help your clients understand their customers and their behavior. Next to that, you will contribute to a sustainable change for our customers by setting up processes, giving training, and organizing sessions to define and align metrics. Accordingly, you are not a stranger to quantitative data, but you also feel comfortable conducting qualitative research.

As a Customer Experience Specialist, you help clients become truly customer-driven. You are a driving force behind evidence-based decision making. Asking the right questions and selecting appropriate methods within the specific client’s context are among the key elements of your job. Once you’ve applied specific methods, you answer the research questions, and translate the insights gained into action.

You will work in various multi-disciplinary teams together with colleagues from Digital Power and/or customer teams. Every time your stakeholders wonder what their customer truly thinks and feels, they know that they can quickly turn to you for help and advice. You enjoy sharing your knowledge with your colleagues and our network. You do this in your own way, for example, by providing training or coaching junior colleagues.

In addition to your assignments, you will be part of our in-house community. Together, we learn from one another and help each other to become even better! If you feel stuck or have a question, our entire team will be there for you.

Een presentatie op kantoor Amsterdam bij de tribuneEen presentatie op kantoor Amsterdam bij de tribune
collega's op lunchwandelingcollega's op lunchwandeling
Collega's met elkaar in gesprek aan twee tafeltjes op kantoor Den BoschCollega's met elkaar in gesprek aan twee tafeltjes op kantoor Den Bosch
Collega's aan het tafelvoetballenCollega's aan het tafelvoetballen
Data professionals in gesprekData professionals in gesprek
Collega's bij de bar in AmsterdamCollega's bij de bar in Amsterdam

About you

Good to know

Currently we are only hiring Dutch and EU/EEA citizens. We are in the process of becoming a sponsor for non-EU citizens, however we cannot make any promises at the moment. Also, you must live in the Netherlands during your employment at Digital Power.

Passionate about data

  • Understanding and optimizing products, customer journeys, and organizations makes you feel energized
  • You’re comfortable with various quantitative and qualitative research methods

Required experience

  • You have a research mindset; you go the extra mile to ask and answer the right questions
  • You’re able to determine the right method to find answers to the questions within the specific context
  • You easily understand, translate, and visualize abstracts concepts
  • You are capable of translating insights from behavioral analytics and research into action
  • You can create useful and actionable metrics for products, journeys, and organizations
  • You have 2 - 4 years of experience as a Customer Experience Specialist

TOOLS

Familiar with and/or willing to learn:

  • Behavioral analytics tools (e.g. Google Analytics, Adobe Analytics, Amplitude Analytics, …)
  • Experience analytics tools (e.g. Hotjar, MouseFlow, ...)
  • Digital research tools (e.g. Optimalworkshop, UsabilityHub, Maze, …)
  • AB Testing / Experimentation tools (e.g. AB Tasty, Convert, VWO, Optimizely, …)
  • Web technology (HTML/CSS/Javascript) to set up your own experiments

Training & Education

  • Preferred background in Human Technology Interaction, Applied Cognitive Psychology, Human Computer Interaction or similar.

What else?

  • You are fluent in English, both spoken and written
  • You value knowledge sharing
  • You believe that a good atmosphere at work is just as important as your role
  • You get a positive impression from our Careers page

What we offer

We offer a starting salary of €2800 - €6500 gross per month, depending on your knowledge and experience.

Unlimited training budget and arrange your own working hours: read here about all the other things we can offer you.

How does your day look like as a CX Specialist at Digital Power?

You start your day by attending a stand-up with your client’s scrum team. Next, you review the data from your latest experiment and analyze the results. You discuss how to use these results to optimize the flow with your colleague. You decide to take a long lunch break followed by a workout. Later, you create a visualization to understand your customer by creating user flows and customer journeys. You book some time during the CX meet-up next Friday to share your progress with your colleagues at Digital Power and ask them for feedback. In the evening, you work for an extra hour to make up for the time off around lunchtime.

As long as you communicate clearly and are available for your clients and colleagues, you are free to allocate your time independently.

Each week is a combination of working on-site at customers’ premises, working from home, and, of course, fun time at one of our offices in Amsterdam or Den Bosch. Do you prefer to travel sustainably and flexibly using public transport? Great, you can do that for free, even outside of working hours and on weekends. Is a (temporary) car more convenient for you? Let’s discuss this, many options are available.

Organize your work week the way that suits you best. As long as you deliver excellent work, your clients are satisfied, and your colleagues can rely on you, we are happy and proud to have you as our colleague!

Wondering what it's like to work at Digital Power?

We listed all the important questions and answers for you.

view our FAQ

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