Customer Experience

Translate insights from data into actions for more conversions, better products and an optimal customer experience.

Customer Experience

Translate insights from data into actions for more conversions, better products and an optimal customer experience.

Conversion Rate Optimisation (CRO)

More turnover from e-commerce

Where are the opportunities in your e-commerce flow? We analyse online user behaviour so that we know where and why your visitors get stuck. We help with concrete advice and research such as A/B-tests.

Product Analytics

More active users of digital tools

Why do people use your product? And do they succeed? We make the behaviour transparent and see how we can improve the product. In this way, the product is used longer, more often and more actively.

Customer Experience Optimisation

More return through the optimal customer journeys

How do your customer journeys actually look like? We map out customer behaviour and experience by linking data sources. Together with your organisation, we translate this into a solid CX strategy.

Further development of products and services

Our Customer Experience consultants help your CX and product teams make changes in a structured way so that the effects are measurable. This gives you insight into whether your problem has been solved or whether the desired outcome has been achieved.

We do this by means of clear hypotheses, online experiments (A/B tests), usability tests and/or other research methods. 

We helped Vodafone with an A/B test tool to increase UX and conversion.

We helped KLM build better digital tools for its employees.

We optimized the customer journeys for the most important personas.

Strategic support during your digital transformation.

Well-organised, multidisciplinary data project teams.

Guaranteed continuity of your data operation.

(In-company) training courses and inspiration sessions about data.

Want to know more?
Ian can tell you all about how we can add value for your organisation as a data partner.

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